Part-Time IT Support Assistant
Not Disclosed•Part-TimeHybrid
location_on3018, 10th Street North, Clarendon, Arlington, Arlington County, Virginia, 22201, United States
Who Are We? TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian, and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. This philosophy extends to our employees, our teams, and our clients.
About the Role TSTC is seeking a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. In this role, you will handle basic ticket management and troubleshooting while maintaining a keen attention to detail. You will communicate clearly with end users of all technical levels and will be part of a team genuinely motivated to grow careers in IT. This is a part-time, non-exempt, W-2 hourly position requiring approximately 40-45 hours per month.
Location & Work Model This position is 75% remote but requires regular in-office visits in Arlington, VA. Candidates must reside within a reasonable commuting distance to Arlington. Crucially, successful candidates MUST reside in a HUBZone as defined by the SBA; please verify your address status before applying.
Hiring Process & Application TSTC may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but do not replace human judgment; final hiring decisions are made by humans. If you need assistance or an accommodation due to a disability, please email us at [email protected] or call us at (276) 496-4458.
Equal Opportunity Employer As TSTC is an Equal Opportunity Employer, we follow current Federal Discrimination Laws and do not discriminate against any employee or applicant for employment. We do not discriminate due to race, color, national origin, citizenship, religion, creed, age, sex, disability, veteran status, liability for service in the U.S. Armed Forces, or any other characteristic protected by applicable law. All employees operate according to the terms of the specific contract under which they work, fulfilling duties and complying with the TSTC Code of Conduct and applicable laws.
Work location
Work model: Hybrid
3018, 10th Street North, Clarendon, Arlington, Arlington County, Virginia, 22201, United States
Arlington, Virginia
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Frequently asked questions about Part-Time IT Support Assistant at Total Systems Technologies Corporation
What does a Part-Time IT Support Assistant at Total Systems Technologies Corporation do?expand_more
Day-to-day, the Part-Time IT Support Assistant at Total Systems Technologies Corporation will serve as the first point of contact for it support across the organization; communicate clearly with end users of all technical levels; follow documented procedures accurately and consistently; and manage multiple priorities while maintaining attention to detail.
What are the requirements for this Part-Time IT Support Assistant role?expand_more
To qualify for the Part-Time IT Support Assistant at Total Systems Technologies Corporation position, applicants should have: U.S. Citizen; Reside in a HUBZone; Reside within reasonable commuting distance to Arlington, VA; 6 months to 2 years IT support or customer service experience; Basic understanding of Windows 10/11; and Familiarity with Microsoft 365 (Outlook, Teams, SharePoint).
Where is the Part-Time IT Support Assistant role at Total Systems Technologies Corporation located?expand_more
Part-Time IT Support Assistant at Total Systems Technologies Corporation is based in 3018, 10th Street North, Clarendon, Arlington, Arlington County, Virginia, 22201, United States. This is a hybrid role.
Is this Part-Time IT Support Assistant job remote, hybrid, or on-site?expand_more
Total Systems Technologies Corporation has listed this Part-Time IT Support Assistant role as hybrid.