Animal & Client Care Associate (Part Time)
Not Disclosed•Part-TimeOn-site
location_on1251, Folsom Street, West SoMa, Civic Center, South of Market, San Francisco, California, 94103, United States
About the Role
Animal and Client Care Associates (ACCA) are the heart of the San Francisco SPCA's adoption process, dedicated to matching potential adopters with their perfect new companions. This role goes beyond simple customer service; it is a mission-driven position where you will coach clients on medical and behavioral insights, basic animal training, and the resources available to ensure a successful transition for both the animal and the family.
As an ACCA, you will guide clients through the emotional and logistical journey of meeting their new companion, ensuring every interaction reflects the Society's commitment to humane treatment. You will become Fear Free certified, applying positive reinforcement and appropriate animal handling techniques while maintaining strict health and safety protocols. This is a physically and socially demanding role that requires a deep compassion for animals and a willingness to work with a diverse clientele in a dynamic shelter environment.
Work location
Work model: On-site
1251, Folsom Street, West SoMa, Civic Center, South of Market, San Francisco, California, 94103, United States
San Francisco, California
Key Responsibilities
- check_circleInterpret and relay medical evaluations and behavioral assessments of dogs and cats
- check_circleMonitor and track the health and behavior of animals and report abnormalities or needs
- check_circleEnsure shelter animals are properly housed and cared for using Fear Free and positive reinforcement methods
