Customer Care Representative
location_on817, Spruce Street, Louisville, Boulder County, Colorado, 80027, United States
Job Description
Innovation at its Best: Join our Forward-Thinking Company
SCTE®, a subsidiary of CableLabs, is shaping the future of connectivity. Through technological leadership and innovation, SCTE has served as the applied science leader for the cable telecommunications industry for more than five decades. As a not-for-profit member organization, SCTE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter.
About the Role
The Customer Care Representative position resides in the Customer Care department at SCTE. This department supports SCTE’s members, learners, and event participants by delivering consistent, high-quality service across all service channels. Our work helps members successfully access programs, certifications, and industry resources while ensuring operational accuracy and reliability.
Why This Role Is Exciting
This position focuses on responding to inquiries, supporting registrations, and maintaining accurate records within internal systems. The role includes case documentation and appropriate escalation to ensure effective and timely resolution. The impact of this work extends beyond individual interactions, contributing to member confidence, data integrity, and the smooth execution of SCTE programs. Consistent service delivery supports organizational objectives related to engagement, retention, and operational excellence.
Working Conditions
This position is fully remote and requires a dedicated home workspace with reliable high-speed internet access. Standard work schedule is 8:30 a.m. – 5:00 p.m. (EST), with flexibility required during peak service periods. The role operates in a fast-paced, metrics-driven environment requiring sustained focus and the ability to manage multiple digital systems and communication channels simultaneously.
Equal Opportunity Employer
CableLabs is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are decided on the basis of qualifications, merit, and business need. If you need assistance or accommodation due to a disability, you may contact us at humanresourcesteam@cablelabs.com or 303-661-3307. View our full EEO policy here.
Work location
Work model: Remote
817, Spruce Street, Louisville, Boulder County, Colorado, 80027, United States
Colorado
Key Responsibilities
- check_circleRespond to customer inquiries via phone, email, and live chat
- check_circleManage multiple chat conversations simultaneously
- check_circleHandle training program registration and enrollment
- check_circleProvide information regarding SCTE TechExpo and events
- check_circleMaintain data integrity in record keeping systems
- check_circleTrack and record customer cases in Salesforce
- check_circleTroubleshoot customer issues and coordinate escalation
- check_circleAssist customers with membership activation and service usage
Requirements
- verifiedHigh school diploma, general education degree or equivalent
- verified2 to 3 years call center or customer service experience
- verifiedProficient in Microsoft Office (Outlook, Word, Excel)
- verifiedExperience with Salesforce
- verifiedFamiliarity with cable telecommunications industry
Benefits & Perks
Similar Job Opportunities
Skills, education and keywords
Skills: salesforce, microsoft office, outlook, word, excel.
Education: High school diploma, general education degree or equivalent.