SCTE® a subsidiary of CableLabs®

The Customer Care Representative role supports the Customer Care department at SCTE, assisting members, learners, and event participants with inquiries and service access. Key responsibilities include managing phone, email, and live chat interactions, and AI-assisted chats, while maintaining accurate records in internal systems. The position requires troubleshooting issues, documenting cases in Salesforce, and collaborating with internal teams to ensure seamless service delivery. This role appeals to candidates seeking a mission-driven environment focused on technological leadership and workforce development in the cable telecommunications industry. The company offers a comprehensive benefits package including health coverage, a robust 401(k) plan with employer contributions, and unlimited paid time off. The position is fully remote, requiring a dedicated workspace and reliable internet, with a standard schedule that allows for flexibility during peak periods. Candidates with experience in call center environments, strong communication skills, and proficiency in Microsoft Office are encouraged to apply. The role is ideal for organized, detail-oriented individuals who thrive in a fast-paced, metrics-driven setting and value work-life balance through flexible arrangements and paid family leave. View more