Customer Accounts Advisor

About the Role

As a Customer Accounts Advisor at Aaron's, you serve as a coach to our customers, driving payment collections and lease agreement renewals. Your mission is to help customers understand the benefits of their lease agreements and ensure they are 100% satisfied with their products. By building relationships over the phone and through face-to-face interactions, you guide customers one step closer to ownership.

This role is designed for individuals who can connect with people, demonstrate empathy, and navigate difficult conversations with patience and clarity. You will share our team's passion for making a real difference in the lives of others by creating strong personal connections.

The Work

Your day will involve a dynamic mix of customer engagement and operational tasks. You will maintain updated customer information in our store computer system and document all payment appointments. A significant portion of your time will be spent in direct contact with customers who have not yet renewed their lease agreements, whether through in-home visits or phone calls, helping them see the value in timely renewals.

You will work alongside the Customer Account Manager to set and achieve daily, weekly, and monthly revenue and renewal goals. The role also includes assisting with merchandise returns and guest deliveries, as well as cleaning and certifying returned items in the Quality Assurance Center. As part of the logistics team, you will complete weekly vehicle maintenance and route sheets, load and secure product in the company vehicle, and safely operate the vehicle to reach customers.

Requirements & Qualifications

To succeed in this role, you must be at least 21 years old in the United States with a valid state Driver's License and a satisfactory driving record (MVR) compliant with the Company's Driver Qualification Policy. In Canada, the minimum age is 18. You must also meet DOT requirements to obtain certification in required states.

The ideal candidate possesses excellent interpersonal and communication skills, proper telephone etiquette, and the ability to maintain a professional appearance. You should have high energy to effectively perform all store functions and multitask efficiently. Proficiency with computers is required. While two years of retail or customer service experience and a high school diploma or equivalent are preferred, the most important assets are your ability to relate to people and your commitment to the Aaron's brand.

Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's offers outstanding career training, competitive performance incentives, and excellent advancement opportunities. The benefits package includes paid time off (vacation, sick days, and holidays), medical, dental, and vision insurance, and a 401(k) plan with contribution matching. Please note that the salary range provided ($12.00 to $13.00 per hour) is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting, and actual pay may vary based on factors such as experience, skills, and location. This position is also eligible for incentive pay based on performance.

Equal Opportunity Employer

Aaron's is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.