CSR I

About the Role

As a Customer Service Representative at Paymentus, you will serve as the primary point of contact for our mutual clients, managing both inbound and outbound payment processing. This role is designed to ensure seamless financial transactions while delivering a professional and supportive experience to every customer.

You will work within a professional office environment, utilizing standard equipment to handle inquiries, explain procedures, and provide accurate information. Success in this position requires a collaborative spirit, as you will partner closely with Customer Service, Operations, Marketing, and Sales teams to drive overall client satisfaction.

Work Schedule & Environment

This is a full-time position requiring 40 hours per week on a rotating shift schedule. Shifts are nine hours long, including a one-hour unpaid meal break and two paid 15-minute breaks. Availability is required for statutory holidays and business needs. Shifts may occur Monday through Friday from 8:00 AM to 12:00 AM, or on weekends from 8:00 AM to 5:00 PM.

The role involves working at a desk in front of a laptop for the duration of the shift, with regular breaks to ensure comfort and productivity.

Equal Opportunity Employer

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. We will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes they need a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department or their direct supervisor.