CSR -Full - Time
Not Disclosed•Full-TimeOn-site
location_onShift Midtown, 330, West 38th Street, Manhattan Community Board 4, Manhattan, New York County, New York, 10018, United States
About Pay-O-Matic
Pay-O-Matic is New York City's most accessible financial services company, transforming lives and communities. We are a diverse and passionate, customer-centric organization with scores of employees working across more than 100 locations. Our mission is to make financial services accessible to humans everywhere, providing instant gratification through rapid check cashing, bill payments, and various other products and services.
Just as we help our customers prosper, we support our employees in achieving their professional aspirations. We offer opportunities to learn new skills, build a career, and thrive in an environment where unique contributions are recognized and celebrated. We value in-person collaboration, learning, and ideation, believing that connecting face-to-face creates value through common ways of working and supports the execution of company objectives.
About the Role
As a Front-Line Customer Service Representative, you will be the face of Pay-O-Matic, responsible for maintaining optimal services and providing valuable support to our community. You will deliver exceptional guest service, ensuring a positive customer experience in line with our company standards. This role involves processing money transfer transactions, managing point-of-sale operations, and upholding banking-related compliance rules and regulations.
The position requires adaptability in the face of workplace stressors, such as heavy verbal demands, while maintaining a harmonious work environment through mutual respect. You will also play a key role in sustaining loss prevention protocols, managing company funds with precise reconciliation, and implementing strong security measures to safeguard financial integrity. You will work in-store, potentially in confined areas, and may be required to float to nearby locations when needed.
Hiring Process
To join our team, please apply through our careers page. We are committed to providing an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams. We do not discriminate based on race, color, national origin, religion, political affiliation, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
For more information about our purpose and people, visit payomatic.com.
Work location
Work model: On-site
Shift Midtown, 330, West 38th Street, Manhattan Community Board 4, Manhattan, New York County, New York, 10018, United States
New York, New York
Key Responsibilities
- check_circleProcess money transfer transactions and manage point of sale operations
- check_circleOpen and close the store when required
- check_circleMaintain company funds ensuring precise reconciliation with daily receipts
- check_circleImplement security measures to safeguard company funds and maintain financial integrity
- check_circlePerform daily reconciliation of transactions to ensure accuracy and transparency
- check_circleSustain loss prevention protocols adhering to company policies and store standards
- check_circleDeliver exceptional guest service ensuring positive customer experiences
Requirements
- verifiedPrior experience in customer service
- verifiedPrevious experience handling financial transactions
- verifiedFluency in both English and Spanish
- verifiedExperience working with Microsoft Office Suite
- verifiedGeneral computer literacy
Benefits & Perks
check_circleMedical, Dental, and Vision Insurancecheck_circleLife Insurancecheck_circleSick Leavecheck_circleShort-term incentives
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Frequently asked questions about CSR -Full - Time at PAYOMATIC
What does a CSR -Full - Time at PAYOMATIC do?expand_more
Day-to-day, the CSR -Full - Time at PAYOMATIC will process money transfer transactions and manage point of sale operations; open and close the store when required; maintain company funds ensuring precise reconciliation with daily receipts; and implement security measures to safeguard company funds and maintain financial integrity.
What are the requirements for this CSR -Full - Time role?expand_more
To qualify for the CSR -Full - Time at PAYOMATIC position, applicants should have: Prior experience in customer service; Previous experience handling financial transactions; Fluency in both English and Spanish; Experience working with Microsoft Office Suite; and General computer literacy.
Where is the CSR -Full - Time role at PAYOMATIC located?expand_more
CSR -Full - Time at PAYOMATIC is based in Shift Midtown, 330, West 38th Street, Manhattan Community Board 4, Manhattan, New York County, New York, 10018, United States. This is a on-site role.
Is this CSR -Full - Time job remote, hybrid, or on-site?expand_more
PAYOMATIC has listed this CSR -Full - Time role as on-site.
How much experience is required for this CSR -Full - Time role?expand_more
Candidates for CSR -Full - Time at PAYOMATIC should have mid level.
What skills do you need for the CSR -Full - Time role at PAYOMATIC?expand_more
Key skills for CSR -Full - Time at PAYOMATIC include Point-Of-Sale (pos) System; Microsoft Office Suite; English; and Spanish.
What category does the CSR -Full - Time role belong to?expand_more
CSR -Full - Time at PAYOMATIC is part of the customer services job category on Recrutus.