IPSY logo

CRM Specialist, Retention

$68k-75k/hr•Full-timeRemote

location_on1230, Santa Monica Boulevard, Santa Monica, Los Angeles County, California, 90403, United States

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Job Description

About the Role

IPSY is seeking a CRM Specialist, Retention to execute and support programs that directly drive revenue and keep members engaged, growing, and loyal to IPSY. This hands‑on, high- This hands‑on, high‑impact role focuses on upgrades, loyalty campaigns and coupons, operational support, and special projects. Your work will directly influence subscription value and member loyalty.

Why This Role Matters

Keeping members is as important as acquiring them. Retention is a direct revenue driver, and the programs you support will have a measurable impact from day one. The role spans multiple programs, channels, and cross‑functional teams—providing breadth of DTC and subscription marketing experience.

Equal Opportunity

We celebrate diversity and are an equal‑opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. If you need reasonable accommodation in the application or employment process, please contact us.

Work location

Work model: Remote

1230, Santa Monica Boulevard, Santa Monica, Los Angeles County, California, 90403, United States

Santa Monica, California

Open in Google Maps(34.02298, -118.48683)

Key Responsibilities

  • check_circleExecute retention programs including upgrades, loyalty campaigns, and coupons
  • check_circleManage workflows from brief through launch for multiple retention initiatives
  • check_circlePartner with channel managers to create campaigns and synthesize campaign performance data
  • check_circleAssist in forecasting and modeling for program design and approvals
  • check_circleMonitor program performance and deliver analysis with insights and recommendations
  • check_circlePlan and execute loyalty promotions and member incentive offers
  • check_circleSupport upgrade campaign development and target members for tier conversion
  • check_circlePartner with Merchandising and Product to identify upgrade moments, offers, and messaging
  • check_circleOwn operational workflows including QA, legal copy review, and product setup
  • check_circlePartner with Tech and Marketing Ops to resolve platform issues
  • check_circleSupport ad hoc strategic initiatives tied to retention and cross-functional workstreams
  • check_circleTrack coupon inventory, redemption, and program performance metrics, and program effectiveness

Requirements

  • verifiedBachelor's degree required
  • verified3-6 years of experience in marketing, focusing on lifecycle, CRM, growth, digital marketing, or eCommerce
  • verifiedExcel or Google Sheets required
  • verifiedFamiliarity with CRM/ESP platforms (Iterable, Braze, SFMC, etc.)
  • verifiedFamiliarity with analytics tools such as Amplitude, Sigma, Tableau, or Looker

Benefits & Perks

check_circleMedical, dental, and vision insurancecheck_circle401(k) plan with company matchcheck_circlePaid Time Offcheck_circleWork from home flexibilitycheck_circleFree IPSY Extra subscriptioncheck_circleLearning & development programs

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Skills, education and keywords

Skills: excel, google sheets, iterable, braze, sfmc, amplitude, sigma, tableau, looker, dotcms.

Education: Bachelor’s degree required.

Frequently asked questions about CRM Specialist, Retention at IPSY

What does a CRM Specialist, Retention at IPSY do?expand_more
In this CRM Specialist, Retention at IPSY role, you will execute retention programs including upgrades, loyalty campaigns, and coupons; manage workflows from brief through launch for multiple retention initiatives; partner with channel managers to create campaigns and synthesize campaign performance data; and assist in forecasting and modeling for program design and approvals.
What are the requirements for this CRM Specialist, Retention role?expand_more
To qualify for the CRM Specialist, Retention at IPSY position, applicants should have: Bachelor's degree required; 3-6 years of experience in marketing, focusing on lifecycle, CRM, growth, digital marketing, or eCommerce; Excel or Google Sheets required; Familiarity with CRM/ESP platforms (Iterable, Braze, SFMC, etc.); and Familiarity with analytics tools such as Amplitude, Sigma, Tableau, or Looker.
What is the salary range for CRM Specialist, Retention at IPSY?expand_more
The advertised salary range for CRM Specialist, Retention at IPSY is $68k-75k/hr.
Where is the CRM Specialist, Retention role at IPSY located?expand_more
CRM Specialist, Retention at IPSY is based in 1230, Santa Monica Boulevard, Santa Monica, Los Angeles County, California, 90403, United States. This is a remote role.
Is this CRM Specialist, Retention job remote, hybrid, or on-site?expand_more
IPSY has listed this CRM Specialist, Retention role as remote.
How much experience is required for this CRM Specialist, Retention role?expand_more
CRM Specialist, Retention at IPSY typically requires 3–6 years of relevant experience at the mid level level.
What skills do you need for the CRM Specialist, Retention role at IPSY?expand_more
Key skills for CRM Specialist, Retention at IPSY include excel; google sheets; iterable; braze; sfmc; amplitude; sigma; and tableau.
What education is required for CRM Specialist, Retention at IPSY?expand_more
Educational requirements for this role: Bachelor’s degree required.
What category does the CRM Specialist, Retention role belong to?expand_more
CRM Specialist, Retention at IPSY is part of the PR, Advertising & Marketing job category on Recrutus.