Court Operations Associate
Not Disclosed•Full-TimeRemote
location_onVÉLO, 115, North 2nd Street, North Loop, Central, Minneapolis, Hennepin County, Minnesota, 55401, United States
About the Team
Hennepin County District Court invites qualified applicants to join the Centralized Services Division. This is a diverse, professional environment dedicated to promoting equity for all court staff and court users. The Contact Center team serves as a vital bridge, providing high-quality assistance to the public, media, attorneys, judicial officers, and professional business partners.
About the Role
As a Court Operations Associate, you will take the first step in a career providing public service through your organizational skills. This role exists to ensure the smooth operation of court communications, handling approximately 800 phone calls and LiveHelpNow chats daily across all court divisions, including Family, Probate/Mental Health, Juvenile, Criminal, Civil, and Records.
You will work both independently and collaboratively to answer inquiries regarding case status, hearing information, and Zoom guidance. Your day will involve processing continuance requests, scheduling hearing office appointments, updating cases in the Minnesota Court Information System (MNCIS), issuing notices, and providing appropriate forms. While the position is primarily remote, requiring a reliable high-speed internet connection, the initial 6-8 week training period will be completed onsite at the Hennepin County Government Center in downtown Minneapolis.
Hiring Process
This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract. All employment offers are contingent upon satisfactory results of a criminal background check; an offer may be rescinded if the background check identifies job-related convictions.
Work location
Work model: Remote
VÉLO, 115, North 2nd Street, North Loop, Central, Minneapolis, Hennepin County, Minnesota, 55401, United States
Minneapolis, Minnesota
Key Responsibilities
- check_circleAnswer approximately 800 daily phone calls and LiveHelpNow chats regarding court divisions
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Administrative Work, Clerical Work, Court Procedures, Legal Documents, Mncis, Mcro, Mitel Phone System, Zoom.
Education: High school diploma or equivalent.
Frequently asked questions about Court Operations Associate at Minnesota Judicial Branch
What does a Court Operations Associate at Minnesota Judicial Branch do?expand_more
A Court Operations Associate at Minnesota Judicial Branch is responsible for the following: Answer approximately 800 daily phone calls and LiveHelpNow chats regarding court divisions; Process continuance requests via email or phone and schedule hearing office appointments; Issue notices, provide appropriate forms, and support the eCheck-in process; and Manage confidential information and apply court policies during customer interactions.
What are the requirements for this Court Operations Associate role?expand_more
Minnesota Judicial Branch is looking for candidates who meet the following requirements: High school diploma or equivalent; One year of relevant experience (customer service, administrative, clerical); Experience working remotely; Ability to understand court procedures and policies; Reliable high-speed internet connection; and Satisfactory criminal background check.
Where is the Court Operations Associate role at Minnesota Judicial Branch located?expand_more
Court Operations Associate at Minnesota Judicial Branch is based in VÉLO, 115, North 2nd Street, North Loop, Central, Minneapolis, Hennepin County, Minnesota, 55401, United States. This is a remote role.