Cooling Customer Engineer
Not Disclosed•Full-TimeOn-site
location_on936, Southwest Davenport Street, Southwest Hills, Portland, Multnomah County, Oregon, 97201, United States
About the Role
The Cooling CE serves as the frontline technical expert for Liebert Air products, responsible for the full lifecycle of equipment including installation, commissioning, and both scheduled and emergency service. This role is critical to maintaining operational continuity for our customers, requiring a balance of technical precision and relationship management.
You will act as the primary point of contact for clients, establishing and maintaining excellent rapport with customers, co-workers, and sales representatives. Success in this position relies on your ability to communicate effectively with Area/District Offices and direct management while navigating complex field environments. Whether working under direct supervision or independently based on your training, you will be expected to execute a wide range of work-related tasks that keep our cooling infrastructure running smoothly.
Day in the Life
Your day will involve rendering on-site and phone assistance to customers, troubleshooting equipment issues in collaboration with National Technical Support, and implementing Field Change Notices according to published guidelines. You will be responsible for performing scheduled maintenance tasks while strictly adhering to safety bulletins and service tips.
A significant portion of your time will be dedicated to customer satisfaction, striving for a "first time fix" for equipment issues and providing accurate estimated times of arrival. You will manage administrative duties such as timecards, expense reports, and inventory maintenance, ensuring all documentation is completed and submitted promptly. Productivity will be maximized by combining service opportunities and making technical and commercial decisions under pressure, all while maintaining a safe work environment and adhering to the company's "14 hours rule" for work hours.
Working Conditions
This role demands adaptability to diverse and often challenging environments. You will frequently work outdoors with no effective protection from weather, facing extreme cold (below 32°F) and extreme heat (above 100°F). The environment may include high noise levels requiring shouting to be heard and proximity to moving machinery such as forklifts and tractors. Protective equipment, including earplugs, gloves, eyewear, respirators, and masks, is required.
The position requires frequent driving and the ability to lift up to 50 pounds consistently, occasionally up to 75 pounds. You must be prepared for flexible schedules that include weekends, evenings, and holidays, with potential on-call responsibilities. A valid driver's license is mandatory, and you must be at least 18 years old.
Equal Opportunity
Vertiv is committed to providing reasonable accommodations for qualified employees or candidates with disabilities, provided the individual is otherwise qualified to safely perform the essential functions of the job and the accommodation does not impose an undue hardship. We consider all applicants regardless of background, ensuring a diverse and inclusive workplace.
Work location
Work model: On-site
936, Southwest Davenport Street, Southwest Hills, Portland, Multnomah County, Oregon, 97201, United States
Portland, Oregon
Key Responsibilities
- check_circlePerform scheduled maintenance tasks according to company guidelines
- check_circleOperate equipment safely and wear appropriate PPE as per company guidelines
- check_circleReport all work-related accidents or injuries within 24 hours to appropriate personnel
- check_circleProvide accurate and timely reporting including timecards, expense reports, and mileage
- check_circleProvide estimated time of arrival to customers and complete maintenance documentation
- check_circleMake technical and commercial decisions under pressure and evaluate site billing status
- check_circleMeet on-site response time requirements and adhere to company startup/escalation processes
- check_circleRender on-site and phone assistance to customers regarding equipment issues
- check_circleMaintain individual inventory and company property such as vehicles and test equipment
Requirements
- verifiedHigh School Diploma or G.E.D. equivalent
- verifiedHVAC Certificate Program degree or equivalent experience
- verifiedSix years military experience in a related field
- verifiedEPA refrigerant license
- verifiedBasic electrical knowledge
- verifiedAbility to read and interpret electrical line diagrams and blueprints
- verifiedWorking knowledge of OHM's law and HVAC theory
- verifiedValid driver's license
- verifiedMust be at least 18 years old
Similar Job Opportunities
Skills, education and keywords
Skills: Hvac, Epa Refrigerant License, Basic Electrical Knowledge, Electrical / Electronic Test Equipment, Electrical Line Diagrams, Blueprints, Hvac Theory, Troubleshooting, Safety Procedures, Computer Skills.
Education: High School Diploma or G.E.D. equivalent required.
Frequently asked questions about Cooling Customer Engineer at Vertiv
What does a Cooling Customer Engineer at Vertiv do?expand_more
Day-to-day, the Cooling Customer Engineer at Vertiv will perform scheduled maintenance tasks according to company guidelines; operate equipment safely and wear appropriate ppe as per company guidelines; report all work-related accidents or injuries within 24 hours to appropriate personnel; and provide accurate and timely reporting including timecards, expense reports, and mileage.
What are the requirements for this Cooling Customer Engineer role?expand_more
To qualify for the Cooling Customer Engineer at Vertiv position, applicants should have: High School Diploma or G.E.D. equivalent; HVAC Certificate Program degree or equivalent experience; Six years military experience in a related field; EPA refrigerant license; Basic electrical knowledge; and Ability to read and interpret electrical line diagrams and blueprints.
Where is the Cooling Customer Engineer role at Vertiv located?expand_more
Cooling Customer Engineer at Vertiv is based in 936, Southwest Davenport Street, Southwest Hills, Portland, Multnomah County, Oregon, 97201, United States. This is a on-site role.
Is this Cooling Customer Engineer job remote, hybrid, or on-site?expand_more
Vertiv has listed this Cooling Customer Engineer role as on-site.
How much experience is required for this Cooling Customer Engineer role?expand_more
Candidates for Cooling Customer Engineer at Vertiv should have mid level.
What skills do you need for the Cooling Customer Engineer role at Vertiv?expand_more
Key skills for Cooling Customer Engineer at Vertiv include Hvac; Epa Refrigerant License; Basic Electrical Knowledge; Electrical / Electronic Test Equipment; Electrical Line Diagrams; Blueprints; Hvac Theory; and Troubleshooting.
What education is required for Cooling Customer Engineer at Vertiv?expand_more
Educational requirements for this role: High School Diploma or G.E.D. equivalent required.
What category does the Cooling Customer Engineer role belong to?expand_more
Cooling Customer Engineer at Vertiv is part of the maintenance job category on Recrutus.
About Vertiv
Vertiv operates within the appliances, electrical, and electronics manufacturing industry, headquartered in Columbus, OH. The organization provides critical digital infrastructure solutions designed for data centers, communication networks, and commercial or industrial environments. Its offerings integrate power, cooling, IT systems, and services to ensure seamless operation across complex technology ecosystems.
As digital demands evolve, particularly with advancements in artificial intelligence, Vertiv delivers end-to-end infrastructure where various components function in unison. The company leverages innovative technologies and a global services network to maintain efficiency and continuity for its clients. This approach supports multiple generations of computing needs, enabling customers to remain resilient and prepared for future technological shifts.
The firm's footprint extends globally, serving diverse sectors that rely on uninterrupted data operations. By focusing on optimized and future-ready solutions, Vertiv supports the essential infrastructure that powers and cools the modern digital world. Its work ensures that critical applications in data centers and communication networks continue to function without interruption, meeting the rigorous standards required by today's technology landscape.
Browse more roles: All Vertiv jobs, maintenance jobs on Recrutus.