Service Manager

About the Role

We are seeking a strong, results-driven Service Manager with a "Whatever It Takes" mindset to lead maintenance operations across 636 units at Astoria and Lakeside Crossing at Eagles Creek. In this leadership role, you will oversee the day-to-day performance, efficiency, and physical integrity of the community, ensuring all aspects consistently meet company standards and applicable regulations while driving team accountability and operational excellence.

You will partner with office team members to provide exceptional service and follow-up to our residents on any maintenance issues that may arise. As a leader, you will be expected to interview, hire, and train new team members, while mentoring and guiding maintenance technicians to increase their overall knowledge base and skill set. Your day will involve providing expert troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, drywalling, exterior structure, and appliance repair. You will also be accountable for establishing a 24-hour on-call schedule for your team, personally remaining available for snow, ice, or other on-site emergencies.

Compensation & Culture

We offer a competitive base pay of $60,320 – $64,480 annually, along with up to 100% rent discount for property staff. Our benefits package includes shared renewal commissions, Morgan Essentials ($300 quarterly), and on-call appreciation ($15/day for holding the on-call phone). Employees also receive medical, dental, and vision benefits, a 401(k) retirement plan with company match, and generous paid time off, including 10 holidays per year and sick leave.

The standard schedule is Monday through Friday, 8:00 am to 5:00 pm, with paid rotating on-call participation required. The schedule is subject to change based on business needs, and you must be available and prepared for emergency events.