Consumer Sales Representative-Retail
Not Disclosed•Full-TimeOn-site
location_on2226, Crestview Circle, Cedar City, Iron County, Utah, 84720, United States
About TDS Telecom
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections across small to mid-sized urban, suburban, and rural areas, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.
About the Role
The Consumer Sales Representative-Retail is a key contributor to TDS's overall consumer strategy to grow, delight, and retain our customers. As the primary point of contact for consumer customers, you will handle walk-in inquiries at our retail stores and manage inbound calls when the office is quiet. This role is designed for those who take ownership of understanding the features and benefits of all consumer products and services, ensuring customers receive exceptional service while meeting strategic sales goals.
In this position, you will be the face of TDS, engaging with customers to identify their technology needs and offering solutions that provide better value. Whether you are discussing Voice, High Speed Data, TV, Mobile, or Internet Content, your goal is to exceed sales targets while maintaining high customer service quality. You will also play a vital role in retention, using negotiation and interpersonal skills to prevent customer churn and resell the benefits of TDS services to those considering disconnecting.
Why Join Us
We believe in taking care of our team, offering a work environment where your well-being is a top priority. Beyond a competitive base pay of $18.19/hr with unlimited earning potential through uncapped commissions, we provide a comprehensive benefits package including medical, dental, and vision coverage, a 401(k) plan, and generous paid time off. We also offer a $2,500 sign-on bonus and opportunities for professional growth through Associate Resource Groups and education assistance.
Hiring Process
If you meet the required qualifications and believe you have the potential to thrive in this role, we encourage you to apply. Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills needed to succeed. Experience and skills come in many forms, and we value the diverse backgrounds and perspectives you bring. If you are ready to make an impact and grow with us, please submit your application today.
Equal Opportunity Employer
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences, and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Work location
Work model: On-site
2226, Crestview Circle, Cedar City, Iron County, Utah, 84720, United States
Cedar City, Utah
Key Responsibilities
- check_circleConsult customers on billing inquiries, service requests, and technology needs to offer relevant product solutions
- check_circleResolve construction-related issues by creating and completing Triage tickets in specific markets
- check_circleManage retail office duties including restocking supplies, securing the office, and maintaining cleanliness
- check_circlePrevent customer churn by using negotiation and interpersonal skills to retain existing clients
- check_circleExceed monthly sales goals for strategic products like Voice, Data, TV, and Mobile through face-to-face and phone interactions
- check_circleFollow cash management procedures to ensure accuracy in handling customer payments and deposits
- check_circleMaintain up-to-date knowledge of promotions, products, and technology to meet sales and retention targets
Requirements
- verified1+ years' experience in a sales or customer service role
- verified2+ years computer experience
- verifiedMust follow TDS attendance guidelines
- verifiedSuccessful completion of classroom training
Nice to Have
Experience in a fast-paced environment managing multiple tasks, experience working with detailed data, ability to meet or exceed sales goals, strong negotiation, selling and closing skills, ability to handle a high volume of phone calls in a structured, contact center environment, understanding of the telecommunication industry and products/services, problem-solving skills, successful completion of classroom training, demonstrated success in a competitive sales environment, ability to work overtime with advance notice, ability to work shifts with a potential Saturday rotation, experience working with escalated customer issues and problem resolution both over the phone and face to face.
Benefits & Perks
check_circleMedical, dental, and vision coveragecheck_circleLife insurancecheck_circle401(k) plancheck_circleGenerous vacation and paid sick leaveSeven paid national holidays and one floating holiday
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Frequently asked questions about Consumer Sales Representative-Retail at TDS Telecommunications LLC
What does a Consumer Sales Representative-Retail at TDS Telecommunications LLC do?expand_more
A Consumer Sales Representative-Retail at TDS Telecommunications LLC is responsible for the following: Consult customers on billing inquiries, service requests, and technology needs to offer relevant product solutions; Resolve construction-related issues by creating and completing Triage tickets in specific markets; Manage retail office duties including restocking supplies, securing the office, and maintaining cleanliness; and Prevent customer churn by using negotiation and interpersonal skills to retain existing clients.
What are the requirements for this Consumer Sales Representative-Retail role?expand_more
TDS Telecommunications LLC is looking for candidates who meet the following requirements: 1+ years' experience in a sales or customer service role; 2+ years computer experience; Must follow TDS attendance guidelines; and Successful completion of classroom training.
Where is the Consumer Sales Representative-Retail role at TDS Telecommunications LLC located?expand_more
Consumer Sales Representative-Retail at TDS Telecommunications LLC is based in 2226, Crestview Circle, Cedar City, Iron County, Utah, 84720, United States. This is a on-site role.
Is this Consumer Sales Representative-Retail job remote, hybrid, or on-site?expand_more
TDS Telecommunications LLC has listed this Consumer Sales Representative-Retail role as on-site.
How much experience is required for this Consumer Sales Representative-Retail role?expand_more
Consumer Sales Representative-Retail at TDS Telecommunications LLC typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Consumer Sales Representative-Retail role at TDS Telecommunications LLC?expand_more
Key skills for Consumer Sales Representative-Retail at TDS Telecommunications LLC include Microsoft Outlook; Telecommunication Industry; and Telecommunication Products And Services.
What category does the Consumer Sales Representative-Retail role belong to?expand_more
Consumer Sales Representative-Retail at TDS Telecommunications LLC is part of the sales job category on Recrutus.