Consumer Sales Representative-Retail

About TDS Telecom

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections across small to mid-sized urban, suburban, and rural areas, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.

About the Role

The Consumer Sales Representative-Retail is a key contributor to TDS's overall consumer strategy to grow, delight, and retain our customers. This role serves as the primary point of contact for consumer customers, handling both walk-in inquiries at our Retail stores and inbound customer calls. You will take ownership of thoroughly understanding the features and benefits of all consumer products and services, ensuring you stay current on pricing, promotions, and the tools used to manage orders and billing.

In this position, you will be the voice of TDS, delivering exceptional customer service while driving revenue. Your day will involve engaging with customers to identify their technology needs, promoting services that fulfill their lifestyle requirements, and utilizing negotiation skills to retain existing customers. Beyond sales, you will manage cash procedures, resolve construction-related issues, and maintain the retail office environment. This role is essential to our motto of growing revenue and achieving sales goals through meaningful connections.

Hiring Process

We encourage you to apply if you meet the required qualifications, even if you are unsure if your experience aligns perfectly with the other qualifications listed. Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you believe you have the potential to thrive in this role, we encourage you to apply today.

Equal Opportunity

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences, and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.