Community Mediator (C.R.I.S.E.S.)
Not Disclosed•Full-TimeOn-site
location_onHigh Street, East Oakland, Oakland, Alameda County, California, 94601, United States
About the Team
Family Bridges, Inc. is a non-profit, multi-services community-based organization that has been serving Asian American communities in the East Bay for over 55 years. Our Housing and Community Services department is dedicated to restoring hope and inspiring change through the cultivation of transformative relationships. We strive to create a positive impact by fostering connections that empower individuals and communities to thrive.
About the Role
The Community Mediator is a vital member of the C.R.I.S.E.S. program's Street team, operating at the intersection of outreach and crisis intervention. This role exists to de-escalate non-violent situations and facilitate client integration by connecting individuals with essential community resources. You will be the face of our mission on the ground, building trust with houseless and formerly incarcerated populations through proactive outreach and consistent engagement.
In this position, you will walk assigned routes to identify crises requiring early intervention. Your day involves providing immediate crisis support, conducting regular check-ins to assess ongoing needs, and accompanying clients to essential services like food banks, shelters, and medical facilities. Beyond direct intervention, you will distribute educational materials on trauma and conflict resolution, while maintaining detailed records to help drive systemic program improvements.
Hiring Process
To apply for this position, please submit both a cover letter and your resume to Human Resources at Family Bridges, Inc.
Submission Options:
- Mail: 168-11th Street, Oakland, CA 94607
- Email: HR@FamilyBridges.org
Equal Opportunity
Family Bridges, Inc. is an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, sex, national origin, marital status, sexual orientation, age, or disability.
Work location
Work model: On-site
High Street, East Oakland, Oakland, Alameda County, California, 94601, United States
Oakland, California
Key Responsibilities
- check_circleInitiate proactive outreach with community members by walking assigned routes
- check_circleIdentify crises or areas requiring early intervention in the community
- check_circleProvide immediate crisis intervention to de-escalate non-violent situations
- check_circleConnect clients to essential resources and accompany them as needed
- check_circleConduct regular check-ins to assess ongoing needs and adjust support plans
- check_circleDistribute educational materials on trauma and conflict resolution
- check_circleMaintain detailed records of client interactions and progress using software
- check_circleReport systemic gaps in resources to supervisors to drive program improvements
Requirements
- verifiedHigh school diploma or equivalent
- verifiedExperience in client-based care (non-violent communication, conflict resolution, trauma-informed care, emotional regulation, motivational interviewing)
- verifiedExperience working with vulnerable populations (houseless, formerly incarcerated, substance use, serious mental health conditions)
- verifiedAbility to maintain detailed records and use organizational software
- verifiedAbility to communicate clearly
- verifiedAbility to see and hear
- verifiedAbility to work and walk outdoors for extended periods
- verifiedAbility to use a computer and smartphone
- verifiedAbility to lift a minimum of 25 lbs
- verifiedVision 20/20 with correction
Nice to Have
College degree, certification, or relevant work in the social science field. Bilingual or multilingual in English, Chinese, Vietnamese and/or Spanish. Familiarity with local community resources and social services. Experience using Microsoft 365 Suite and Slack.
Similar Job Opportunities
Skills, education and keywords
Skills: Non-Violent Communication, Conflict Resolution, Trauma-Informed Care, Emotional Regulation Techniques, Motivational Interviewing, Microsoft 365 Suite, Slack, English, Chinese, Vietnamese.
Education: High school diploma or equivalent required; College degree in social science field preferred.
Frequently asked questions about Community Mediator (C.R.I.S.E.S.) at Family Bridges, Inc.
What does a Community Mediator (C.R.I.S.E.S.) at Family Bridges, Inc. do?expand_more
Day-to-day, the Community Mediator (C.R.I.S.E.S.) at Family Bridges, Inc. will initiate proactive outreach with community members by walking assigned routes; identify crises or areas requiring early intervention in the community; provide immediate crisis intervention to de-escalate non-violent situations; and connect clients to essential resources and accompany them as needed.
What are the requirements for this Community Mediator (C.R.I.S.E.S.) role?expand_more
Family Bridges, Inc. is looking for candidates who meet the following requirements: High school diploma or equivalent; Experience in client-based care (non-violent communication, conflict resolution, trauma-informed care, emotional regulation, motivational interviewing); Experience working with vulnerable populations (houseless, formerly incarcerated, substance use, serious mental health conditions); Ability to maintain detailed records and use organizational software; Ability to communicate clearly; and Ability to see and hear.
Where is the Community Mediator (C.R.I.S.E.S.) role at Family Bridges, Inc. located?expand_more
Community Mediator (C.R.I.S.E.S.) at Family Bridges, Inc. is based in High Street, East Oakland, Oakland, Alameda County, California, 94601, United States. This is a on-site role.
Is this Community Mediator (C.R.I.S.E.S.) job remote, hybrid, or on-site?expand_more
Family Bridges, Inc. has listed this Community Mediator (C.R.I.S.E.S.) role as on-site.
How much experience is required for this Community Mediator (C.R.I.S.E.S.) role?expand_more
Candidates for Community Mediator (C.R.I.S.E.S.) at Family Bridges, Inc. should have mid level.
What skills do you need for the Community Mediator (C.R.I.S.E.S.) role at Family Bridges, Inc.?expand_more
Key skills for Community Mediator (C.R.I.S.E.S.) at Family Bridges, Inc. include Non-Violent Communication; Conflict Resolution; Trauma-Informed Care; Emotional Regulation Techniques; Motivational Interviewing; Microsoft 365 Suite; Slack; and English.
What education is required for Community Mediator (C.R.I.S.E.S.) at Family Bridges, Inc.?expand_more
Educational requirements for this role: High school diploma or equivalent required; and College degree in social science field preferred.
What category does the Community Mediator (C.R.I.S.E.S.) role belong to?expand_more
Community Mediator (C.R.I.S.E.S.) at Family Bridges, Inc. is part of the social work job category on Recrutus.
About Family Bridges, Inc.
Family Bridges, Inc., headquartered in Oakland, CA, operates as a non-profit organization dedicated to supporting underserved populations within the community. Established in 1968 during the Civil Rights movement, the entity has spent over five decades adapting its services to address the specific needs of monolingual Asian immigrants, chronically ill seniors, disabled adults, low-income children, the houseless, and formerly incarcerated individuals. The organization focuses on helping these groups achieve independence and an improved quality of life while navigating barriers related to discrimination and culture.
The operational scope includes eight major programs designed to ensure equal access to direct health and social services. Key initiatives range from a childcare center and a drop-in senior center to two adult day healthcare centers, a social services center, a community health home, an emergency homeless shelter, and a community ambassador program. These offerings aim to prevent disadvantaged community members from facing unemployment, institutionalization, or homelessness.
The organization prioritizes progressive programming and adapts to evolving community needs through proactive strategies. By developing collaborative relationships, Family Bridges, Inc. maintains momentum in its mission to serve diverse populations. The entity remains committed to addressing systemic challenges and providing essential resources to those striving for stability and self-sufficiency in the Oakland area.
Browse more roles: All Family Bridges, Inc. jobs, social work jobs on Recrutus.