Clinical Health-IT Support Specialist-Intermediate
Not Disclosed•Full-TimeOn-site
location_on1577, West Lynwood Avenue, Keystone Park, San Antonio, Bexar County, Texas, 78201, United States
About the Role
This mission-critical position serves as the frontline support for the University of Texas Health Science Center at San Antonio (UTHSCSA), operating within both academic and clinical environments. The role is dedicated to maintaining the security and integrity of UT San Antonio's infrastructure in compliance with Texas EO-GA-48 standards.
You will function as a Tier One and select Tier Two support specialist, responsible for the initial troubleshooting of hardware, service requests, and clinical software issues. Your work involves triaging problems and escalating complex matters to the appropriate academic or clinical application teams while actively monitoring and updating the UTHSCSA ticketing system. This position is designed to ensure seamless operations for the MSRH team, requiring a shift schedule of Monday through Friday, from 3:00 PM to 12:00 AM.
Work location
Work model: On-site
1577, West Lynwood Avenue, Keystone Park, San Antonio, Bexar County, Texas, 78201, United States
San Antonio, Texas
Key Responsibilities
- check_circleTroubleshoot tier one and tier two computer workstation and clinical practice software issues
- check_circlePerform desktop hardware repair for PC equipment, peripherals, and printers
- check_circleAct as in-house consultant for researching alternate approaches to software and hardware issues
- check_circleAssist with on-site training of Health Physicians clinical practice software and hardware
- check_circleAssist with application management of UT Health IT Helpdesk software systems
- check_circleProvide support for affiliated hospital systems
- check_circleResearch root causes of issues relating to clinical information systems and workflows
Requirements
- verifiedAssociate degree in computer science, business, medical or related field
- verifiedThree (3) years of experience
- verifiedModerate knowledge of Microsoft Office (Word, Excel, Outlook)
- verifiedPC and MAC software, hardware, operating systems and network environments
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Skills, education and keywords
Skills: Microsoft Office, Word, Excel, Outlook, PC, Mac, Microsoft System Center, Microsoft Os Version Management, Sso, Epic Workstation Management.
Education: Associate degree in a computer science, business, medical or related field is required..
Frequently asked questions about Clinical Health-IT Support Specialist-Intermediate at University Health
What does a Clinical Health-IT Support Specialist-Intermediate at University Health do?expand_more
In this Clinical Health-IT Support Specialist-Intermediate at University Health role, you will troubleshoot tier one and tier two computer workstation and clinical practice software issues; perform desktop hardware repair for pc equipment, peripherals, and printers; act as in-house consultant for researching alternate approaches to software and hardware issues; and assist with on-site training of health physicians clinical practice software and hardware.
What are the requirements for this Clinical Health-IT Support Specialist-Intermediate role?expand_more
To qualify for the Clinical Health-IT Support Specialist-Intermediate at University Health position, applicants should have: Associate degree in computer science, business, medical or related field; Three (3) years of experience; Moderate knowledge of Microsoft Office (Word, Excel, Outlook); and PC and MAC software, hardware, operating systems and network environments.
Where is the Clinical Health-IT Support Specialist-Intermediate role at University Health located?expand_more
Clinical Health-IT Support Specialist-Intermediate at University Health is based in 1577, West Lynwood Avenue, Keystone Park, San Antonio, Bexar County, Texas, 78201, United States. This is a on-site role.
Is this Clinical Health-IT Support Specialist-Intermediate job remote, hybrid, or on-site?expand_more
University Health has listed this Clinical Health-IT Support Specialist-Intermediate role as on-site.
How much experience is required for this Clinical Health-IT Support Specialist-Intermediate role?expand_more
Clinical Health-IT Support Specialist-Intermediate at University Health typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Clinical Health-IT Support Specialist-Intermediate role at University Health?expand_more
Key skills for Clinical Health-IT Support Specialist-Intermediate at University Health include Microsoft Office; Word; Excel; Outlook; PC; Mac; Microsoft System Center; and Microsoft Os Version Management.
What education is required for Clinical Health-IT Support Specialist-Intermediate at University Health?expand_more
Educational requirements for this role: Associate degree in a computer science, business, medical or related field is required..
What category does the Clinical Health-IT Support Specialist-Intermediate role belong to?expand_more
Clinical Health-IT Support Specialist-Intermediate at University Health is part of the it job category on Recrutus.
About University Health
University Health operates as a prominent hospital and health care provider headquartered in San Antonio, Texas. As the only locally owned health system in the area, it has served the community for over a century. The organization focuses on healing, improving public health, and training future medical professionals while ensuring residents of San Antonio, Bexar County, and South Texas have access to primary and advanced specialty care near their homes.
The system employs nearly 11,000 staff members and collaborates with more than 1,200 physicians to deliver specialized medical services. Notable capabilities include operating the region's sole Level I trauma center for both adults and children, alongside maternal and neonatal intensive care centers recognized at the highest levels by the State of Texas.
As the area's only academic health system, University Health functions as a hub for innovation and discovery. The organization is dedicated to providing patient-centered, culturally competent, and high-quality care supported by outcomes-based research and innovative teaching methods. Further information is available at UniversityHealth.com.
Browse more roles: All University Health jobs, it jobs on Recrutus.