Clinic Services Specialist — Iowa City, IA at

About the Department

The University of Iowa Department of Obstetrics and Gynecology provides consultation, comprehensive treatment planning, and a broad range of services for patients with normal and high-risk pregnancies, as well as for gynecology, including oncology and reproductive endocrinology. Our comprehensive medical, surgical, and nursing services span the full spectrum of all obstetric and gynecologic patients at University of Iowa Health Care.

In addition to patient care, the department is noted for its strong educational programs for sonography students, medical students, residents, fellows, and practicing physicians. Basic and clinical research in reproductive medicine is also an important departmental activity.

About the Role

The Clinic Services Specialist serves as a vital link within the Medical Center University (MCU) OBGYN Clinic, ensuring seamless patient experiences through expert scheduling and reception management. Under general supervision, you will coordinate patient appointments and visits across multiple outpatient clinics using the EPIC system. This role requires a blend of administrative precision and interpersonal warmth, as you will be the first point of contact for many patients.

Your day will involve managing the flow of the clinic, from greeting patients upon arrival and guiding them to waiting areas to collecting co-payments and verifying insurance information. You will act as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs, while also coordinating appointments with other University of Iowa Health Care departments. Success in this position requires the ability to maintain service excellence amidst distractions, resolve immediate scheduling issues, and contribute ideas to improve assigned processes.

Hiring Process

To be considered for an interview, applicants must upload a cover letter and resume, marking them as relevant files during submission. Job openings are posted for a minimum of 14 calendar days and may be filled at any time after the posting period ends.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to five professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Cassie Burrill at cassie-burrill@uiowa.edu.

Work location

Work model: On-site

10, South Gilbert Street, Iowa City, Johnson County, Iowa, 52240, United States

Iowa City, Iowa

Key Responsibilities

check_circleSchedule patient appointments and tests using the EPIC system
check_circleAnswer incoming clinic calls and relay messages appropriately
check_circleCollect patient insurance co-payments and maintain cash drawer
check_circleFacilitate patient flow and direct patients to appropriate waiting areas
check_circleUpdate patient address, phone, insurance, and caregiver information
check_circleCoordinate appointments with multiple University of Iowa Health Care departments
check_circleServe as an intermediary between patients and nursing personnel regarding scheduling concerns
check_circlePerform reception coverage and assist with patient check-in processes

Requirements

verifiedBachelor's degree or equivalent combination of education and experience
verifiedMinimum six months of clerical administrative work
verifiedExperience working in customer service
verifiedProficiency in Microsoft Office Suite

Nice to Have

Demonstrated attention to detail. Excellent organizational skills. Experience working with EPIC. Knowledge of medical terminology. Experience working with data. Experience working in an outpatient healthcare setting. Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges. Knowledge of University of Iowa policies, procedures and regulations.

Skills, education and keywords

Skills: Epic, Microsoft Office Suite, Medical Terminology.

Education: Bachelor's degree or equivalent combination of education and experience.

Frequently asked questions about Clinic Services Specialist - OBGYN at University of Iowa Research

What does a Clinic Services Specialist - OBGYN at University of Iowa Research do?expand_more

In this Clinic Services Specialist - OBGYN at University of Iowa Research role, you will schedule patient appointments and tests using the epic system; answer incoming clinic calls and relay messages appropriately; collect patient insurance co-payments and maintain cash drawer; and facilitate patient flow and direct patients to appropriate waiting areas.

What are the requirements for this Clinic Services Specialist - OBGYN role?expand_more

University of Iowa Research is looking for candidates who meet the following requirements: Bachelor's degree or equivalent combination of education and experience; Minimum six months of clerical administrative work; Experience working in customer service; and Proficiency in Microsoft Office Suite.

Where is the Clinic Services Specialist - OBGYN role at University of Iowa Research located?expand_more

Clinic Services Specialist - OBGYN at University of Iowa Research is based in 10, South Gilbert Street, Iowa City, Johnson County, Iowa, 52240, United States. This is a on-site role.

Is this Clinic Services Specialist - OBGYN job remote, hybrid, or on-site?expand_more

University of Iowa Research has listed this Clinic Services Specialist - OBGYN role as on-site.

How much experience is required for this Clinic Services Specialist - OBGYN role?expand_more

Candidates for Clinic Services Specialist - OBGYN at University of Iowa Research should have entry level.

What skills do you need for the Clinic Services Specialist - OBGYN role at University of Iowa Research?expand_more

Key skills for Clinic Services Specialist - OBGYN at University of Iowa Research include Epic; Microsoft Office Suite; and Medical Terminology.

What education is required for Clinic Services Specialist - OBGYN at University of Iowa Research?expand_more

Educational requirements for this role: Bachelor's degree or equivalent combination of education and experience.

What category does the Clinic Services Specialist - OBGYN role belong to?expand_more

Clinic Services Specialist - OBGYN at University of Iowa Research is part of the admin job category on Recrutus.

Clinic Services Specialist - OBGYN