Client Service Representative I

About the Role

As a Client Service Representative I, you will be the face of our operations at the client site, responsible for the prompt delivery of on-site work assignments and ensuring the highest level of customer satisfaction. This role is designed to keep office services running smoothly, acting as a vital link between the client's daily needs and our support infrastructure.

Your day will involve a dynamic mix of responsibilities that may include managing copy and print production, maintaining reprographic equipment, handling shipping and receiving, and overseeing inventory services. You will be the first point of contact for customer concerns, ensuring that issues are resolved quickly and that all account processes are properly documented. Whether you are troubleshooting a paper jam, coordinating a shipment, or assisting end-users with equipment functionality, your focus will always be on delivering exceptional service.

This position requires adaptability, as site responsibilities and locations may shift based on client and division needs. You will attend cross-functional trainings to ensure you can provide coverage across different areas when short-staffed, making you a versatile asset to the team.

About the Team

Canon U.S.A., Inc. is a leading provider of digital imaging solutions, driven by a mission to exceed customer expectations and enrich the lives of our communities. We are a team where talent fosters innovation, built on a foundation of integrity, respect, and empowerment. Our employees share a strong work ethic and a cooperative spirit, taking pride in the quality and innovation we bring to the market every day.

We operate under the Kyosei philosophy, which emphasizes social and environmental responsibility. Joining us means becoming part of a global digital imaging leader with an unparalleled reputation, working collaboratively toward common goals that make a tangible difference.

Hiring Process

Candidates for this role must be legally authorized to work in the United States and reside in the U.S. at the time of hire. Please note that this is a customer-facing role requiring compliance with specific customer policies and protocols, which may include obtaining necessary security clearances to enter client premises. If you are required to drive between multiple locations, a valid driver's license and acceptable driving record are necessary.

Equal Opportunity

Canon U.S.A., Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to fostering a diverse and inclusive workplace where everyone can thrive.