Client Service Manager - HNAS
Not Disclosed•Full-TimeRemote
location_onCarlos Gilbert Elementary School, 300, Griffin Street, Santa Fe, Santa Fe County, New Mexico, 87501, United States
About Highmark Health
HNAS (Health Now Administrative Services) is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. We offer flexible, cost-effective solutions for employee health benefits. Our culture is built on growth and development, collaboration across the organization, and making a big impact for those we serve.
About the Role
This remote-based position serves as a vital sales liaison between group administrators and Highmark's internal departments. You will partner with assigned Client Managers to maintain and grow existing business, ensuring positive account relationships are sustained. The role is specifically designed for professionals with experience in Third-Party Administrators (TPA) and self-funded clients within the health insurance space.
In this role, you will evaluate and implement processes to ensure account objectives are met. You will assist in preparing proposals, benefit design analyses, and sales collateral during the account renewal process. Your day-to-day involves analyzing operational business problems, resolving benefit and administrative issues, and recommending alternative solutions to drive change across the company. You will also function as the primary contact for resolving daily account service issues, supporting customers during contract implementation, and ensuring accurate service delivery alongside Sales Support Analysts.
Hiring Process
Candidates are encouraged to apply directly through the Highmark careers portal. The application process includes a review of qualifications and experience, followed by potential interviews with hiring managers and team members to assess cultural fit and technical expertise.
Equal Opportunity & Compliance
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Services Online at HRServices@highmarkhealth.org.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. All employees must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA), company privacy policies, and the Code of Business Conduct.
Work location
Work model: Remote
Carlos Gilbert Elementary School, 300, Griffin Street, Santa Fe, Santa Fe County, New Mexico, 87501, United States
Santa Fe, New Mexico
Key Responsibilities
- check_circlePartner with Client Managers to maintain and grow existing business relationships
- check_circleRun financial reports and perform analysis on utilization data and market research
- check_circleDevelop detailed specifications for the implementation of new client products
- check_circleConduct enrollment meetings during the account renewal process
- check_circleAnalyze operational business problems and recommend alternative solutions
- check_circleServe as the primary contact for resolving day-to-day account service issues
- check_circleSupport customers during sales contract implementation and resolve difficult issues
- check_circleCollaborate with Sales Support Analysts to ensure accurate account processing
- check_circleAssist in preparing benefit design analysis, proposals, and sales collateral
Requirements
- verifiedHigh School Diploma or GED
- verified3-5 years of relevant experience or Bachelor's Degree
- verifiedExperience with TPA and Self-funded clients in health insurance
- verifiedState specific Producer License for Life, Accident & Health (Preferred)
Nice to Have
State specific Producer License's for Life, Accident & Health.