Client Service Manager - HNAS

About Highmark Health

HNAS (Health Now Administrative Services) is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. We offer flexible, cost-effective solutions for employee health benefits. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve.

About the Role

This remote-based position serves as a vital sales liaison between group administrators and Highmark's internal departments. You will partner with assigned Client Managers to maintain and grow existing business, ensuring positive account relationships are sustained. The role is specifically designed for professionals with experience in Third-Party Administrators (TPA) and self-funded clients within the health insurance space.

In this role, you will evaluate, recommend, and implement processes to ensure account objectives are met. You will assist in preparing proposals, meeting materials, and sales collateral during the account renewal process. Your day-to-day involves analyzing operational business problems, providing problem resolution, and effecting change across all facets of the company. You will function as the primary contact for resolving daily account service issues, supporting customers during the implementation of sales contracts, and taking responsibility for customer satisfaction and loyalty.

Hiring Process

Candidates interested in this opportunity should apply through the Highmark careers portal. The application process includes a review of qualifications and experience, followed by interviews with the hiring team to assess fit and expertise in the health insurance sector.

Equal Opportunity & Compliance

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Services Online at HRServices@highmarkhealth.org.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. All employees must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA), data security guidelines, and the company's Code of Business Conduct.