Client Experience Specialist
Not Disclosed•Full-TimeOn-site
location_on1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
About the Role
We are seeking a highly motivated and client-centric individual to join our team as a Client Experience Specialist. In this essential role, you will serve as the face of our firm — managing client outreach, handling sensitive communications with professionalism and care, and de-escalating complex situations with confidence and empathy.
You will be responsible for maintaining meticulous attention to detail across all client records, email correspondence, and phone interactions, while building strong, lasting relationships that reflect our commitment to excellence. If you thrive in a dynamic environment and are passionate about delivering world-class client communication, we encourage you to apply.
Work location
Work model: On-site
1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
Firestone Park, California
Key Responsibilities
- check_circleServe as primary point of contact for inbound client communications
- check_circleConduct proactive client outreach to maintain engagement and satisfaction
- check_circleDe-escalate sensitive or high-stress client situations with professionalism
- check_circleManage high volumes of email and phone correspondence promptly
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office Suite, CRM Tools, Spanish.
Education: Bachelor's degree or equivalent relevant experience.
Frequently asked questions about Client Experience Specialist at Strategic Legal Practices, APC
What does a Client Experience Specialist at Strategic Legal Practices, APC do?expand_more
In this Client Experience Specialist at Strategic Legal Practices, APC role, you will serve as primary point of contact for inbound client communications; conduct proactive client outreach to maintain engagement and satisfaction; de-escalate sensitive or high-stress client situations with professionalism; and manage high volumes of email and phone correspondence promptly.
What are the requirements for this Client Experience Specialist role?expand_more
To qualify for the Client Experience Specialist at Strategic Legal Practices, APC position, applicants should have: Bachelor's degree or equivalent relevant experience; Proven experience in a client-facing role; Proficiency in Microsoft Office Suite; and Bilingual in English and Spanish (preferred).
Where is the Client Experience Specialist role at Strategic Legal Practices, APC located?expand_more
Client Experience Specialist at Strategic Legal Practices, APC is based in 1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States. This is a on-site role.