Chief of Staff - Veterinarian

About the Role

The Chief of Staff at Banfield Pet Hospital serves as a vital bridge between clinical excellence and operational success. This unique position is designed for a veterinarian who thrives on both healing animals and leading teams. The role exists to ensure the highest quality of veterinary care while fostering exceptional client service and associate engagement.

You will advocate for pets and their quality of life, building long-term bonds with clients and educating them on the importance of the human-pet relationship. By partnering with the Practice Manager, you will operate an effective medical team, ensuring a safe and engaging hospital environment that improves both medical quality and business performance.

A Day in the Life

This role balances clinical practice with leadership responsibilities. On average, you will spend 70-80% of your time practicing veterinary medicine—performing diagnostics, surgeries, and preventive care—and 20-30% on leadership duties. You will lead the hospital team through daily schedules, delegate tasks to paraprofessionals, and mentor Associate Veterinarians to realize their full professional potential. Your leadership involves creating development plans, resolving client issues, and ensuring the team adheres to Banfield's brand and protocols. You will act as a communications liaison, holding team meetings to keep associates informed and engaged while collaborating with field leadership to execute market objectives.

Our Culture and Values

At Banfield, we live by the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom. We believe the consumer is our boss and that value for money is our goal. As a team, we demand total responsibility from ourselves and support the responsibility of others. We strive to use resources fully, waste nothing, and do only what we can do best. We need freedom to shape our future, supported by the profit that keeps us free.

Hiring Process

If you are a current associate, please apply through our internal career site by logging into Workday and selecting the Jobs Hub app or searching for Browse Jobs. For external candidates, please submit your application through our careers portal. The interview process typically includes a review of your clinical and leadership experience, followed by discussions with the Practice Manager and Field Director to assess cultural fit and operational alignment.

Equal Opportunity Employer

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. We are an equal opportunity employer and consider qualified applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with a disability. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.