CCTV Control Room Operator — Surprise, AZ at GardaWorld

About the Role

GardaWorld Federal Services is seeking a dedicated CCTV Operator to support the safety and security of an immigration processing and custodial facility in Surprise, AZ. In this critical role, you will serve as the eyes of the control room, monitoring closed-circuit television systems and operating control room equipment to ensure the orderly operation of the facility.

Your primary mission is to maintain situational awareness by observing detainee and staff activity, identifying suspicious behavior, and supporting emergency response efforts. You will be the first line of defense in documenting incidents and ensuring strict compliance with security protocols. This position is ideal for a highly observant individual who can remain focused and effective in a fast-paced, high-security environment.

Work Environment

This role operates within a secure facility where employees may be exposed to extreme weather conditions, fumes, airborne particles, toxic chemicals, and loud noise. The position requires the ability to remain stationary for extended periods as well as the physical capacity to stand, climb, kneel, and occasionally lift up to 49 pounds.

Hiring Process & Application

We are currently building a pipeline for this role, with an expected start date later this year. The position is full-time, non-exempt, and requires travel. Please note that teleworking is not available for this position.

Equal Opportunity Employer

GardaWorld Federal Services is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Work location

Work model: On-site

Parkview Place Senior Village, North 145th Avenue, Stonebrook, Surprise, Maricopa County, Arizona, 85374, United States

Surprise, Arizona

Key Responsibilities

check_circleMonitor live and recorded CCTV footage to detect unusual or suspicious activity
check_circleOperate control room systems including cameras, alarms, access control, and communication equipment
check_circleMaintain constant awareness of facility operations and immediately report incidents or security concerns
check_circleDocument incidents, observations, and activities in logs and reports in accordance with established procedures
check_circleControl and monitor access points including doors, gates, and sally ports as directed
check_circleDispatch and communicate with on-site personnel via radio and other communication systems
check_circleRespond to alarms and emergency situations by following established protocols and notifying appropriate personnel
check_circleConduct routine system checks to ensure proper functioning of CCTV and control room equipment
check_circleCoordinate with custody staff and supervisors to support safe and secure facility operations
check_circleEnsure compliance with all facility policies, procedures, and applicable regulatory requirements
check_circleMaintain confidentiality of sensitive information and security operations

Requirements

verifiedActive Arizona state unarmed security license
verifiedMinimum of one year in CCTV experience in security operations, surveillance, law enforcement, military, or detention/correction
verifiedAbility to navigate Microsoft Office products (Outlook, Word, Excel)
verifiedProof of citizenship or legal US work authorization
verifiedDD214(s) showing discharge condition if prior active-duty military
verifiedMust be at least 21 years of age
verifiedHigh school diploma or equivalent
verifiedClean criminal record and ability to pass background check and security screening
verifiedAbility to pass preemployment medical assessment and drug screening
verifiedAbility to work flexible shifts including nights, weekends, and holidays

Skills, education and keywords

Skills: CCTV, Microsoft Office, Outlook, Word, Excel, Unarmed Security License.

Education: High school diploma or equivalent required.

Frequently asked questions about CCTV/Control Room Operator at GardaWorld Federal Services

What does a CCTV/Control Room Operator at GardaWorld Federal Services do?expand_more

A CCTV/Control Room Operator at GardaWorld Federal Services is responsible for the following: Monitor live and recorded CCTV footage to detect unusual or suspicious activity; Operate control room systems including cameras, alarms, access control, and communication equipment; Maintain constant awareness of facility operations and immediately report incidents or security concerns; and Document incidents, observations, and activities in logs and reports in accordance with established procedures.

What are the requirements for this CCTV/Control Room Operator role?expand_more

To qualify for the CCTV/Control Room Operator at GardaWorld Federal Services position, applicants should have: Active Arizona state unarmed security license; Minimum of one year in CCTV experience in security operations, surveillance, law enforcement, military, or detention/correction; Ability to navigate Microsoft Office products (Outlook, Word, Excel); Proof of citizenship or legal US work authorization; DD214(s) showing discharge condition if prior active-duty military; and Must be at least 21 years of age.

Where is the CCTV/Control Room Operator role at GardaWorld Federal Services located?expand_more

CCTV/Control Room Operator at GardaWorld Federal Services is based in Parkview Place Senior Village, North 145th Avenue, Stonebrook, Surprise, Maricopa County, Arizona, 85374, United States. This is a on-site role.

Is this CCTV/Control Room Operator job remote, hybrid, or on-site?expand_more

GardaWorld Federal Services has listed this CCTV/Control Room Operator role as on-site.

How much experience is required for this CCTV/Control Room Operator role?expand_more

CCTV/Control Room Operator at GardaWorld Federal Services typically requires 1+ years of relevant experience at the entry level level.

What skills do you need for the CCTV/Control Room Operator role at GardaWorld Federal Services?expand_more

Key skills for CCTV/Control Room Operator at GardaWorld Federal Services include CCTV; Microsoft Office; Outlook; Word; Excel; and Unarmed Security License.

What education is required for CCTV/Control Room Operator at GardaWorld Federal Services?expand_more

Educational requirements for this role: High school diploma or equivalent required.

What category does the CCTV/Control Room Operator role belong to?expand_more

CCTV/Control Room Operator at GardaWorld Federal Services is part of the engineering job category on Recrutus.

CCTV/Control Room Operator