Case Manager
Not Disclosed•Full-TimeOn-site
location_onDowntown Milwaukee Post Office, 345, West Saint Paul Avenue, Menomonee River Valley, Milwaukee, Milwaukee County, Wisconsin, 53203, United States
About the Role
This position serves as a vital bridge between participants and essential community resources. You will guide individuals through the complexities of program enrollment, ensuring they receive the support they need to succeed. From educational and vocational training to medical care, mental health resources, and legal assistance, your role is to help customers access the services that align with their unique goals.
The day-to-day involves cultivating strong professional relationships and monitoring participant progress. You will collaborate closely with customers to set and accomplish program goals, while also identifying and communicating any barriers that might hinder their engagement. By maintaining accurate case documentation and sharing insights with project staff, you help drive the overall effectiveness of the program.
Hiring Process
If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com for reasonable accommodations.
Equal Opportunity & Culture
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. We are committed to fostering an inclusive environment where diverse backgrounds are valued.
Compensation & Benefits
Maximus offers a comprehensive total compensation package. While annual salary is one component, rewards may also include short- and long-term incentives and program-specific awards. The company provides a variety of benefits, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation is determined by factors such as job location, education, training, experience, and market value, and is commensurate with job duties and relevant work experience.
Work location
Work model: On-site
Downtown Milwaukee Post Office, 345, West Saint Paul Avenue, Menomonee River Valley, Milwaukee, Milwaukee County, Wisconsin, 53203, United States
Milwaukee, Wisconsin
Key Responsibilities
- check_circleCultivate professional relationships with customers and monitor their engagement progress
- check_circleCollaborate with customers to set and accomplish program goals
- check_circleConduct follow-ups to address customer needs and resolve concerns
- check_circleMaintain accurate and timely case documentation for all customer interactions
- check_circleIdentify and communicate barriers hindering customer engagement to project staff
- check_circleGuide customers through the application process from enrollment to benefit allocation
- check_circleAssist customers in accessing essential services such as medical care and vocational training
Requirements
- verifiedHigh school diploma or GED
- verified0-2 years of relevant professional experience
- verifiedProficiency in Microsoft Office applications
- verifiedReliable transportation
Nice to Have
Previous experience in case management working with diverse population. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Having reliable transportation. Customer service background. Prior experience working with aging populations.
Benefits & Perks
check_circleHealth insurance coveragecheck_circleLife and disability insurancecheck_circleRetirement savings plancheck_circlePaid holidays and paid time offShort- and long-term incentives
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