Case Manager
Not Disclosed•Full-TimeOn-site
location_on1261, West Tennessee Avenue, Athmar Park, Denver, Colorado, 80223, United States
About Urban Peak
Founded in 1988, Urban Peak is the only non-profit organization in Denver providing a full convergence of services for youth ages 12 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our mission is to meet youth where they are, offering the assistance and support needed to achieve self-sufficiency or exit life on the streets.
We operate a 136-bed shelter, daytime drop-in services, supportive housing, and various programs grounded in trauma-informed care and Positive Youth Development. We strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.
About the Role
As a Case Manager, you will provide ongoing engagement, assessment, intervention, and evaluation for youth on your individual caseload. This role is central to ensuring that interactions, interventions, and environments at Urban Peak are trauma-informed, emphasizing the physical and emotional safety of both youth and staff.
You will work with youth who have unique goals related to mental health, substance use, education, employment, and housing. Your day will involve managing a caseload of up to 30 clients, conducting weekly meetings to review progress, and assisting youth in navigating housing programs. Beyond direct case management, you will participate in milieu supervision, ensuring the shelter environment remains safe, clean, and supportive. This includes working alongside kitchen staff and volunteers, managing intakes, and providing crisis intervention when necessary.
The position requires a balance of administrative precision and interpersonal connection. You will document all services in Salesforce, maintain accurate client files, and collaborate with an interdisciplinary team and external agencies. You will act as a positive role model, cultivating shame-free relationships where youth feel safe discussing their identities, including substance use, sexuality, and neurodivergence.
Our Culture & Commitment
Urban Peak embraces diversity and considers all qualified candidates interested in the non-profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We encourage all candidates to apply.
Application Instructions
To be considered for this position, applicants must provide proof of education (High School Diploma or Official Transcripts). Candidates must be insurable as a driver on Urban Peak's auto liability policy to conduct business or transport youth, and must be able to pass federal and state background checks, as well as pre-employment TB screening and physical examinations.
Work location
Work model: On-site
1261, West Tennessee Avenue, Athmar Park, Denver, Colorado, 80223, United States
Denver, Colorado
Key Responsibilities
- check_circleProvide crisis intervention, de-escalation support, and phone counseling for youth
- check_circleDocument all client services, intakes, and case notes accurately in Salesforce
- check_circleCoordinate with parents and guardians to facilitate family reunification when appropriate
- check_circleMaintain client confidentiality and secure storage of sensitive information
- check_circleSupport youth in daily chores and maintain cleanliness of the living environment
- check_circleConduct youth intakes, assessments, and develop individualized treatment plans
- check_circleCollaborate with external agencies and interdisciplinary teams for service delivery
- check_circleSupervise shelter milieu activities and ensure physical and emotional safety of youth
- check_circleManage a caseload of up to 30 youth clients through weekly meetings and goal setting
Requirements
- verifiedMaster's degree in social work, psychology, or child development AND 4 years treatment-oriented or case management experience
- verifiedOR Bachelor's degree in behavioral science, human services, or related fields AND 5 years experience working with children/youth
- verifiedOR 6+ consecutive years full-time experience with homeless or runaway youth
- verifiedComputer proficiency with Microsoft Office Suite
- verifiedMust be insurable as a driver on Urban Peak's auto liability policy
- verifiedAbility to pass federal and state background checks
- verifiedAbility to pass pre-employment TB Screening and physical examination
- verifiedProof of education (HS Diploma or Official Transcripts)
- verifiedAbility to use second language (Spanish, Vietnamese, ASL) desired
Nice to Have
Ability to use a second language in written and verbal communication (Spanish, Vietnamese, ASL). Lived experience reflective of the youth served.
Benefits & Perks
check_circle100% Employer paid Medical and Dental plans with buy-up optionscheck_circleVision Plan coveragecheck_circleFlexible Spending Plan for Health and Dependent Carecheck_circleAccident Coverage, Critical Care, and Hospitalization Ancillary PlanEmployer paid Basic Life and AD&D insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Case Management, Trauma Informed Care, Harm Reduction, Salesforce, Microsoft Office Suite, Outlook, Word, Powerpoint, Excel, Crisis Intervention.
Education: Master's degree in social work, psychology, or child development; Bachelor's degree in behavioral science, human services, or related fields; High School Diploma or Official Transcripts.
Frequently asked questions about Case Manager at Urban Peak
What does a Case Manager at Urban Peak do?expand_more
Day-to-day, the Case Manager at Urban Peak will provide crisis intervention, de-escalation support, and phone counseling for youth; document all client services, intakes, and case notes accurately in salesforce; coordinate with parents and guardians to facilitate family reunification when appropriate; and maintain client confidentiality and secure storage of sensitive information.
What are the requirements for this Case Manager role?expand_more
Urban Peak is looking for candidates who meet the following requirements: Master's degree in social work, psychology, or child development AND 4 years treatment-oriented or case management experience; OR Bachelor's degree in behavioral science, human services, or related fields AND 5 years experience working with children/youth; OR 6+ consecutive years full-time experience with homeless or runaway youth; Computer proficiency with Microsoft Office Suite; Must be insurable as a driver on Urban Peak's auto liability policy; and Ability to pass federal and state background checks.
Where is the Case Manager role at Urban Peak located?expand_more
Case Manager at Urban Peak is based in 1261, West Tennessee Avenue, Athmar Park, Denver, Colorado, 80223, United States. This is a on-site role.
Is this Case Manager job remote, hybrid, or on-site?expand_more
Urban Peak has listed this Case Manager role as on-site.
How much experience is required for this Case Manager role?expand_more
Case Manager at Urban Peak typically requires 4+ years of relevant experience at the mid level level.
What skills do you need for the Case Manager role at Urban Peak?expand_more
Key skills for Case Manager at Urban Peak include Case Management; Trauma Informed Care; Harm Reduction; Salesforce; Microsoft Office Suite; Outlook; Word; and Powerpoint.
What education is required for Case Manager at Urban Peak?expand_more
Educational requirements for this role: Master's degree in social work, psychology, or child development; Bachelor's degree in behavioral science, human services, or related fields; and High School Diploma or Official Transcripts.
What category does the Case Manager role belong to?expand_more
Case Manager at Urban Peak is part of the social work job category on Recrutus.