Care Specialist II
Not Disclosed•Full-TimeOn-site
location_onPlanifyr
About the Role
At the heart of our mission to reshape the future of pharmacy is delivering exceptional Patient Care. Our Pharmacy Technician team is dedicated to going above and beyond for patients, combining the personal touch of a neighborhood pharmacy with the agility of a fast-paced startup. We are committed to transforming the traditional pharmacy model to offer a five-star experience.
As a Care Specialist II, you will leverage your advanced pharmacy knowledge to process and troubleshoot complex cases. In addition to these tasks, you'll provide outstanding customer service by managing patient escalations through phone, text, chat, and email. You will spend more than 90% of your time offering personalized, direct support to patients, primarily addressing pharmacy-related needs. Your role involves identifying and resolving inquiries, engaging with cross-functional teams to improve the overall patient experience, and demonstrating empathy in all interactions.
Hiring Process
Our application deadline is open until the role is filled. We utilize automated decision tools to help identify candidates who match the stated job requirements, ensuring fairness through data-backed insights. However, hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at talent@fuzehealth.com.
Equal Opportunity & Culture
Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. We consider qualified applicants with arrest or conviction records for employment and conduct background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.
Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Alto's policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at talent@fuzehealth.com.
For more information on our privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants.
Work location
Work model: On-site
Planifyr
Key Responsibilities
- check_circleProvide personalized, direct support to patients primarily via phone and email messaging
- check_circleIdentify, address, and resolve complex pharmacy-related inquiries and challenges
- check_circleManage patient escalations through phone, text, chat, and email with empathy
- check_circleProvide feedback on common issues and workflow improvements based on patient interactions
- check_circleInterpret, transcribe, and troubleshoot prescription information
- check_circleEngage with cross-functional teams to support patient needs and improve overall experience
- check_circlePerform common math calculations required for pharmacy operations
Requirements
- verifiedHigh school diploma or equivalent
- verifiedActive pharmacy technician license in good standing
- verified2+ years experience in high volume pharmacy
- verifiedAbility to work specified shift
- verifiedAbility to commute to onsite location if required
- verifiedAbility to learn pharmacy management systems
- verifiedAbility to interpret, transcribe, and troubleshoot prescription information
- verifiedAbility to perform common math calculations
- verifiedAbility to communicate effectively with patients and providers
- verifiedAuthorized to work in the U.S.
Nice to Have
Experience with specialty claims adjudication. Experience submitting and managing Prior Authorizations and TAR's. Experience with Fertility and Specialty medications.
Benefits & Perks
check_circleDental, vision, and multiple group medical plans to choose fromcheck_circle401(k) retirement savings plancheck_circleGroup life insurance and accidental death and dismemberment (AD&D) insurancecheck_circleFlexible spending account (FSA) and health savings account (HSA)Commuter benefits
Similar Job Opportunities
Skills, education and keywords
Skills: Pharmacy Technician License, Pharmacy Management System, Specialty Claims Adjudication, Prior Authorizations, Tar's, Fertility Medications, Specialty Medications.
Education: High school diploma or equivalent required.
Frequently asked questions about Care Specialist II at Alto Pharmacy
What does a Care Specialist II at Alto Pharmacy do?expand_more
A Care Specialist II at Alto Pharmacy is responsible for the following: Provide personalized, direct support to patients primarily via phone and email messaging; Identify, address, and resolve complex pharmacy-related inquiries and challenges; Manage patient escalations through phone, text, chat, and email with empathy; and Provide feedback on common issues and workflow improvements based on patient interactions.
What are the requirements for this Care Specialist II role?expand_more
To qualify for the Care Specialist II at Alto Pharmacy position, applicants should have: High school diploma or equivalent; Active pharmacy technician license in good standing; 2+ years experience in high volume pharmacy; Ability to work specified shift; Ability to commute to onsite location if required; and Ability to learn pharmacy management systems.
Where is the Care Specialist II role at Alto Pharmacy located?expand_more
Care Specialist II at Alto Pharmacy is based in Planifyr. This is a on-site role.
Is this Care Specialist II job remote, hybrid, or on-site?expand_more
Alto Pharmacy has listed this Care Specialist II role as on-site.
How much experience is required for this Care Specialist II role?expand_more
Care Specialist II at Alto Pharmacy typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Care Specialist II role at Alto Pharmacy?expand_more
Key skills for Care Specialist II at Alto Pharmacy include Pharmacy Technician License; Pharmacy Management System; Specialty Claims Adjudication; Prior Authorizations; Tar's; Fertility Medications; and Specialty Medications.
What education is required for Care Specialist II at Alto Pharmacy?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Care Specialist II role belong to?expand_more
Care Specialist II at Alto Pharmacy is part of the healthcare & nursing job category on Recrutus.
About Alto Pharmacy
Alto Pharmacy operates within the Hospitals and Health Care sector, based in San Francisco, California. The organization functions as a digitally-powered pharmacy designed to streamline medication access for patients, healthcare providers, and business partners. By integrating expert pharmacist care with a technology-led platform, the company aims to create a more efficient and affordable experience for those requiring prescription services. This approach targets the transformation of a $500 billion industry by simplifying the process of living a healthy life.
The company offers full-service solutions that focus on elevating the patient experience while improving medication delivery. Alto Technologies provides tailored tools for partners to enhance convenience and cost-effectiveness, setting new benchmarks for care standards. The platform combines human expertise with digital innovation to address complex needs in the healthcare landscape. Through these efforts, Alto seeks to make pharmacy services more accessible and straightforward for a broad range of stakeholders across the United States.
Browse more roles: All Alto Pharmacy jobs, healthcare & nursing jobs on Recrutus.