Care Navigator

About CareConnectMD

Since 1996, CareConnectMD (formerly Gerinet Medical Associates) has been providing personalized and compassionate medical care for frail and medically complex patients in skilled nursing and long-term care facilities. Our 22 years of managing care for high-risk populations have helped us design an integrated care model that effectively coordinates care as patients transition from inpatient to post-acute settings, including returning home.

Our unique value-based care model improves clinical outcomes and patient/family satisfaction while reducing overall system costs. We are experts in symptom management, supportive care, advanced care planning, telemedicine, medical crisis prevention, and patient-family communication.

Our Culture

Many employers say they offer work-life balance, but few are able to deliver on that promise. CareConnectMD providers do not practice on a shift-basis, allowing for flexible schedules that work around raising families and other important priorities. There are no surprise 12-hour work shifts or increasing unpaid time for after-hour clinic duties. Retention is important to us, so we ensure our providers enjoy great qualities of life. CareConnectMD provides after-hours call coverage support, so you can enjoy your time away from work without being interrupted by calls.

About the Role

As a Care Navigator, you will become a pivotal part of CareConnectMD's interdisciplinary team to collaboratively manage complex patient panels. The team is led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, and Care Navigators.

Because many of our patients are frail and elderly, we deliver care primarily in long-term care facilities and their homes. Many patients and families lack constant and reliable communication regarding their health status and care plans. You will serve as the point of contact for the "CareConnect Concierge" program, using your critical thinking and communication skills to build lasting relationships and earning trust through compassion and empathy. You will help patients and families understand the value of the CareConnect Program, which is offered at no incremental financial cost.

Your day will involve a mix of 40% home and long-term care facility visits and 60% in-office phone-based calls. You will conduct structured surveys to collect clinical and psychosocial data, partner with the clinical team to drive improvements in patient outcomes, and contribute valuable insights to weekly interdisciplinary team discussions.

Hiring Process

Full COVID-19 vaccination is an essential requirement of this role. CareConnectMD will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Equal Opportunity

CareConnectMD is an equal opportunity employer committed to diversity and inclusion in the workplace.