Call Center Representative
Not Disclosed•Full-TimeOn-site
location_on10750, Guilford Road, Corridor North, Jessup, Howard County, Maryland, 20794, United States
About the Team
BrightKey serves a diverse portfolio of non-profit and professional services customers, supporting their members with industry-leading business services. With a 30+ year history, the organization is dedicated to maintaining a workplace where all employees are treated with dignity and respect. The team fosters a professional environment where individuals of all backgrounds can succeed, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About the Role
As a Call Center Representative, you will be the voice of BrightKey, playing a vital role in delivering exceptional customer service and support. This position serves as the first point of contact for members, handling inbound and outbound communications via phone, email, and chat. You will assist members with account management, resolve billing issues, and provide reporting services, ensuring a seamless experience for every interaction.
The role offers a clear career path into leadership and management positions within a stable organization. You will work in a professional office setting in Annapolis Junction, MD, equipped with your own desk, computer, and workspace. The team consists of experienced professionals dedicated to supporting your growth and ensuring a collaborative, consistent work environment.
Hiring Process
To apply, please submit your resume and cover letter through the BrightKey career portal. Candidates selected for the next stage will be contacted for an initial screening to discuss qualifications and availability. Successful candidates will proceed to an interview with the hiring manager to further explore their fit within the team and the organization's mission.
Equal Opportunity
BrightKey is an equal opportunity employer committed to merit-based standards in all hiring, promoting, and performance evaluations. We strive to maintain a workplace free from harassment and discrimination, ensuring that all employees have the opportunity to thrive.
Work location
Work model: On-site
10750, Guilford Road, Corridor North, Jessup, Howard County, Maryland, 20794, United States
Jessup, Maryland
Key Responsibilities
- check_circleHandle inbound and outbound calls, emails, and chat inquiries
- check_circleAssist members with account management and billing issues
- check_circleTroubleshoot and resolve member concerns promptly
- check_circleProvide data reporting and financial information gathering
- check_circleMaintain accurate records in the customer relationship management system
- check_circleIdentify opportunities to enhance the member experience
- check_circleEnsure compliance with organizational policies and privacy standards
- check_circleCollaborate with team members to ensure a seamless customer experience
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAssociate or bachelor's degree preferred
- verifiedTwo or more years of Call Center Representative experience preferred
- verifiedProficient in MS Office (Outlook and Excel)
Nice to Have
Associate or bachelor's degree. Two or more years of prior experience as a professional Call Center Representative.
Benefits & Perks
check_circleMedical, Dental, & Vision Insurancecheck_circleParticipation in company 401k programcheck_circlePaid Time off and 10 paid holidays
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Skills, education and keywords
Skills: Microsoft Word, Excel, MS Office, Outlook, CRM.
Education: High school diploma or equivalent required; Associate's degree preferred; Bachelor's degree preferred.
Frequently asked questions about Call Center Representative at BrightKey
What does a Call Center Representative at BrightKey do?expand_more
In this Call Center Representative at BrightKey role, you will handle inbound and outbound calls, emails, and chat inquiries; assist members with account management and billing issues; troubleshoot and resolve member concerns promptly; and provide data reporting and financial information gathering.
What are the requirements for this Call Center Representative role?expand_more
BrightKey is looking for candidates who meet the following requirements: High school diploma or equivalent; Associate or bachelor's degree preferred; Two or more years of Call Center Representative experience preferred; and Proficient in MS Office (Outlook and Excel).
Where is the Call Center Representative role at BrightKey located?expand_more
Call Center Representative at BrightKey is based in 10750, Guilford Road, Corridor North, Jessup, Howard County, Maryland, 20794, United States. This is a on-site role.
Is this Call Center Representative job remote, hybrid, or on-site?expand_more
BrightKey has listed this Call Center Representative role as on-site.
How much experience is required for this Call Center Representative role?expand_more
Call Center Representative at BrightKey typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Call Center Representative role at BrightKey?expand_more
Key skills for Call Center Representative at BrightKey include Microsoft Word; Excel; MS Office; Outlook; and CRM.
What education is required for Call Center Representative at BrightKey?expand_more
Educational requirements for this role: High school diploma or equivalent required; Associate's degree preferred; and Bachelor's degree preferred.
What category does the Call Center Representative role belong to?expand_more
Call Center Representative at BrightKey is part of the customer services job category on Recrutus.
About BrightKey
BrightKey operates within the business consulting and services sector, maintaining its headquarters in Annapolis, Maryland. The firm offers a comprehensive suite of operational solutions, ranging from call center management and mailing campaigns to full-service turnkey partnerships that guide clients from initial planning through final execution. Whether leveraging one of its three state-of-the-art facilities or deploying on-site for specific projects, the organization functions as an integrated extension of client teams to ensure seamless operations.
The company focuses its expertise on specialized verticals, including publication management, subscription services, meeting registration, and membership program administration. This targeted approach allows BrightKey to deliver tailored strategies for diverse business needs without compromising on quality or efficiency. By combining in-house capabilities with flexible on-site support, the firm provides scalable services designed to handle complex business requirements across multiple industries.
Browse more roles: All BrightKey jobs, customer services jobs on Recrutus.