Business Sales Customer Solutions Representative
Not Disclosed•Full-TimeOn-site
location_onPelton & Crane, 11727, Fruehauf Drive, Charlotte, Mecklenburg County, North Carolina, 28273, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Here, our employees don't just have jobs; they're building careers. We're committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
About the Role
As a Call Center Business Sales Customer Solutions Representative at Spectrum Business, you'll play a key role in maximizing customer and revenue retention. You will handle inbound and outbound calls from commercial customers considering service changes, using your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction.
You will work in a high-energy, team-oriented, in-office call center environment. This role is designed for those passionate about turning challenges into opportunities, guiding customers through consultative discussions to uncover needs and optimize their current product offerings.
Hiring Process
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We consider qualified applicants regardless of background.
Legal Notice
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Work location
Work model: On-site
Pelton & Crane, 11727, Fruehauf Drive, Charlotte, Mecklenburg County, North Carolina, 28273, United States
Charlotte, North Carolina
Key Responsibilities
- check_circleStrengthen customer relationships by identifying opportunities to enhance or retain services
- check_circleGuide customers through consultative discussions to uncover needs and recommend additional services
- check_circleEducate customers on the advantages of Spectrum Business products including Internet, Voice, TV and Mobile
- check_circleAddress customer concerns empathetically and ensure timely resolution of each issue
- check_circleCommunicate professionally with customers and collaborate with internal teams to provide effective solutions
- check_circleNavigate multiple computer systems to handle customer inquiries, process orders and build rapport
Requirements
- verifiedHigh school diploma or equivalent
- verified1+ years of sales experience
- verifiedAbility to read, write, speak and understand English
- verifiedWorking knowledge of telecommunications services
- verifiedProficient use of computer and multiple software applications
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
Nice to Have
Associates degree or higher in a related field of study (e.g., Business Administration, Sales, Marketing, Communications). 2+ years of Call Center experience in customer service or phone/sales. CSG billing software experience. B2B sales experience. Telecommunications or Mobile product sales experience.
Benefits & Perks
check_circleFree and discounted Spectrum services including internet, TV, and mobile
Similar Job Opportunities
Skills, education and keywords
Skills: English, Telecommunications Services, Video, Internet, Voice, Mobile, CSG Billing Software, B2B Sales, Telecommunications Product Sales, Call Center Experience.
Education: High school diploma or equivalent required; Associates degree or higher in a related field preferred.
Frequently asked questions about Business Sales Customer Solutions Representative at Spectrum
What does a Business Sales Customer Solutions Representative at Spectrum do?expand_more
In this Business Sales Customer Solutions Representative at Spectrum role, you will strengthen customer relationships by identifying opportunities to enhance or retain services; guide customers through consultative discussions to uncover needs and recommend additional services; educate customers on the advantages of spectrum business products including internet, voice, tv and mobile; and address customer concerns empathetically and ensure timely resolution of each issue.
What are the requirements for this Business Sales Customer Solutions Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; 1+ years of sales experience; Ability to read, write, speak and understand English; Working knowledge of telecommunications services; Proficient use of computer and multiple software applications; and Ability to work lawfully in the U.S. without employment-based immigration sponsorship.
Where is the Business Sales Customer Solutions Representative role at Spectrum located?expand_more
Business Sales Customer Solutions Representative at Spectrum is based in Pelton & Crane, 11727, Fruehauf Drive, Charlotte, Mecklenburg County, North Carolina, 28273, United States. This is a on-site role.
Is this Business Sales Customer Solutions Representative job remote, hybrid, or on-site?expand_more
Spectrum has listed this Business Sales Customer Solutions Representative role as on-site.
How much experience is required for this Business Sales Customer Solutions Representative role?expand_more
Business Sales Customer Solutions Representative at Spectrum typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Business Sales Customer Solutions Representative role at Spectrum?expand_more
Key skills for Business Sales Customer Solutions Representative at Spectrum include English; Telecommunications Services; Video; Internet; Voice; Mobile; CSG Billing Software; and B2B Sales.
What education is required for Business Sales Customer Solutions Representative at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required; and Associates degree or higher in a related field preferred.
What category does the Business Sales Customer Solutions Representative role belong to?expand_more
Business Sales Customer Solutions Representative at Spectrum is part of the engineering job category on Recrutus.