Cable Service Technician

About the Role

Technicians at Madison Telecommunications are the frontline guardians of connectivity, responsible for installing and servicing telephone, security, video, and internet systems. This role goes beyond technical installation; it is about educating customers and ensuring their systems work flawlessly. You will be the face of the company, entering homes and businesses to deliver reliable service while troubleshooting complex issues with precision and care.

The position is 100% local travel, requiring you to operate a company vehicle and navigate various environments, from confined spaces to outdoor weather conditions. Success in this role demands a balance of technical expertise, physical stamina, and a customer-first mindset. You will work independently to manage your schedule while staying in constant communication with Dispatch to ensure timely arrivals and departures.

Company Context & Culture

Madison Telecommunications is committed to maintaining a safe and professional work environment. We operate as a Drug-Free Workplace, with mandatory pre-employment, post-accident, and random drug screenings. Our culture values safety above all, requiring strict adherence to OSHA rules and company safety protocols to prevent accidents and ensure the well-being of our team and customers.

We believe in continuous growth. Technical development training and certification are mandatory for all employees, ensuring you stay updated on industry advancements and new technologies. This commitment to learning is essential for remaining an active employee and advancing your career within the organization.

Hiring Process & Application

Due to the sensitive nature of our work inside customers' homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification, while misdemeanors are evaluated individually. Additionally, candidates must maintain an acceptable Motor Vehicle Record (MVR) with no major violations; insurance carriers may review up to seven years of driving history to determine eligibility.

Applicants must be U.S.-based, live within daily commuting distance of the job location, and be at least 21 years old with a valid driver's license and a minimum of three years of driving history. No relocation assistance is provided, and remote work is not available for this position. Fluency in English is required to effectively communicate with our customer base.

Equal Opportunity

We are an equal opportunity employer committed to building a diverse and inclusive workforce. We consider qualified applicants regardless of background, ensuring that our team reflects the communities we serve.