Business Development Representative

About the Team

Jeff Gordon Chevrolet is part of the Hendrick family of dealerships, known for a tradition of winning that is defined by how we treat our people. Our mission is to strive to be the best, not just the biggest, by prioritizing Servant Leadership, Integrity, and a Commitment to Customer Enthusiasm. We believe that diversity is strength and that trust and respect within our team allow us to achieve at a high level.

About the Role

This position serves as the vital link between our customers and our sales and service departments. You will be the first point of contact for incoming inquiries, responsible for generating leads that support the company's overall goals. Your day will involve managing a high volume of interactions, ensuring every customer feels valued and heard.

You will answer incoming phone calls and respond to internet inquiries using a proven script to schedule sales or service appointments. Beyond scheduling, you will act as a coordinator for the Business Development Center, logging customer comments, confirming appointments, and managing the appointment board. A key part of your role is maintaining the relationship with our customer base by following up on no-shows, contacting current clients about marketing incentives, and verifying appointment outcomes with the sales and service teams. Success in this role requires a passion for winning and a commitment to continuous improvement, ensuring that every interaction contributes to superior customer satisfaction and high CSI scores.

Hiring Process

Interested candidates should submit their application directly through our career portal. The selection process typically involves a review of your background and experience, followed by an interview to assess your fit with our core values and team culture.

Equal Opportunity

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. We are committed to creating a diverse and inclusive environment where everyone can thrive.

Work location

Work model: On-site

South College Road, Wilmington, New Hanover County, North Carolina, 28403, United States

Wilmington, North Carolina

Key Responsibilities

check_circleAnswer incoming phone calls using a pre-set script to schedule sales or service appointments
check_circleConfirm scheduled appointments with customers and post them on the Business Development Center board
check_circleContact internet clients via email and phone to schedule sales or service appointments
check_circleContact current customer base regarding current marketing incentives and promotions
check_circleForward customer concerns to the appropriate department manager and follow up on resolution
check_circleLog customer comments and maintain accurate records in the Dealership Management System
check_circleFollow up with sales or service departments to verify appointment attendance and outcomes

Requirements

verifiedValid Driver's License
verifiedAutomobile Salesperson License
verifiedIntermediate knowledge of Microsoft Office products
verifiedIntermediate ability and knowledge of Dealership Management System
verifiedPrevious customer service and/or business development experience

Nice to Have

Desired Education: GED, High School Diploma, Associate Degree, Bachelor Degree, Master Degree, Doctorate Degree. Field of Study/Work Experience: Accounting, Automotive, Business, Human Resources, Information Technology. Desired Work Experience: up to 3 years, 3-5 years, 5+ years.

Skills, education and keywords

Skills: Microsoft Office, Dealership Management System, Automobile Salesperson License, Valid Driver's License.

Education: GED or High School Diploma desired; Associate Degree desired; Bachelor Degree desired.

Frequently asked questions about Business Development Representative at Hendrick Automotive Group

What does a Business Development Representative at Hendrick Automotive Group do?expand_more

Day-to-day, the Business Development Representative at Hendrick Automotive Group will answer incoming phone calls using a pre-set script to schedule sales or service appointments; confirm scheduled appointments with customers and post them on the business development center board; contact internet clients via email and phone to schedule sales or service appointments; and contact current customer base regarding current marketing incentives and promotions.

What are the requirements for this Business Development Representative role?expand_more

Hendrick Automotive Group is looking for candidates who meet the following requirements: Valid Driver's License; Automobile Salesperson License; Intermediate knowledge of Microsoft Office products; Intermediate ability and knowledge of Dealership Management System; and Previous customer service and/or business development experience.

Where is the Business Development Representative role at Hendrick Automotive Group located?expand_more

Business Development Representative at Hendrick Automotive Group is based in South College Road, Wilmington, New Hanover County, North Carolina, 28403, United States. This is a on-site role.

Is this Business Development Representative job remote, hybrid, or on-site?expand_more

Hendrick Automotive Group has listed this Business Development Representative role as on-site.

How much experience is required for this Business Development Representative role?expand_more

Candidates for Business Development Representative at Hendrick Automotive Group should have mid level.

What skills do you need for the Business Development Representative role at Hendrick Automotive Group?expand_more

Key skills for Business Development Representative at Hendrick Automotive Group include Microsoft Office; Dealership Management System; Automobile Salesperson License; and Valid Driver's License.

What education is required for Business Development Representative at Hendrick Automotive Group?expand_more

Educational requirements for this role: GED or High School Diploma desired; Associate Degree desired; and Bachelor Degree desired.

What category does the Business Development Representative role belong to?expand_more

Business Development Representative at Hendrick Automotive Group is part of the customer services job category on Recrutus.