Billing & Financial Customer Service Analyst
Not Disclosed•Full-TimeHybrid
location_onInterContinental Saint Paul Riverfront, 11, Kellogg Boulevard East, Downtown, Saint Paul, Ramsey County, Minnesota, 55101, United States
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State is committed to equity and inclusion, investing in employees through benefits, support resources, and training opportunities.
Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that improve their lives. This position is part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, as well as central services to local government partners.
As a Billing & Financial Customer Service Analyst, you will play a key role in ensuring accurate, transparent, and efficient enterprise billing operations. You will analyze complex financial data, lead reconciliations, and resolve billing issues that directly impact statewide services. This role offers a unique opportunity to influence enterprise financial operations and drive meaningful improvements by working independently to enhance processes, develop audit and quality controls, and elevate the customer experience through clear communication and problem-solving.
You will partner closely with finance leaders, service teams, and agency stakeholders to ensure financial integrity across the state's operations.
This position requires an employee to be onsite at 600 North Robert Street, Saint Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis, and employees must meet current telework eligibility requirements.
To qualify, candidates must clearly demonstrate all required qualifications in their resume. Resume tips are available on the MNIT careers page. Successful candidates must pass all legally required checks prior to employment, which may include a criminal history check, reference check, social security and address verification, and education verification.
Important Notice: Minnesota IT Services does not participate in the federal E-Verify program and is unable to sponsor applicants for work visas. All applicants must be legally authorized to work in the United States at the time of application.
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission.
As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you need assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us.
Work model: Hybrid
InterContinental Saint Paul Riverfront, 11, Kellogg Boulevard East, Downtown, Saint Paul, Ramsey County, Minnesota, 55101, United States
Saint Paul, Minnesota
Experience supporting enterprise-level billing operations, invoicing, or accounts receivables in a large complex organization. Experience using enterprise financial systems such as SWIFT, COSWeb, OBIEE, data warehouse, or similar platforms to extract, reconcile, or validate financial data. Experience developing or supporting audit processes, internal controls, or quality assurance efforts related to billing or financial operations. Knowledge of governmental accounting, budgeting practices, or public sector financial processes. Ability to manage multiple tasks and projects independently, meet deadlines, adapt to changing priorities, and communicate progress clearly to others. Ability to translate business needs into reporting or system requirements and collaborate with IT partners to resolve system issues or improve financial workflows.
Skills: Billing Operations, Financial Analysis, Financial Systems Support, Data Reconciliation, Issue Resolution, Excel, Swif, Cosweb, Data Warehouse, Obiee.
Education: Master's degree in Accounting, Finance, or Business Administration may substitute for 1 year of experience; Bachelor's degree in Accounting, Finance, or Business Administration may substitute for 1 year of experience; Associate's degree in Accounting, Finance, or Business Administration may substitute for 6 months of experience.
Full-Time
