Bilingual Nurse Patient Access Specialist (RN/LPN)
Not Disclosed•Full-TimeRemote
location_onPlanifyr
About the Role
The Bilingual Nurse Patient Access Specialist serves as the primary point of contact for patients, healthcare providers, and field representatives within our Patient Support Services (PSS) program. This role is designed to facilitate patient access to therapy by conducting benefit investigations, verifying insurance eligibility, and supporting prior authorizations and appeals. Bilingual Clinical Care Managers also discuss the patient's disease state and treatment options, supporting patients throughout their treatment journey while ensuring a high level of service, compliance, and coordination across stakeholders.
This position is posted under a market-aligned title to better reflect the scope and candidate profile; the internal title for this position is Clinical Care Manager within PASS. As a remote role, you will manage patient caseloads with timely follow-up, delivering high-quality customer service across communication channels while collaborating with field representatives and internal teams.
About IQVIA
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Equal Opportunity & Integrity
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
We are committed to integrity in our hiring process and maintain a zero-tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law.
Work location
Work model: Remote
Planifyr
Key Responsibilities
- check_circleConduct inbound and outbound calls to support program services
- check_circlePerform insurance benefit investigations and verify coverage
- check_circleSupport prior authorizations and appeals processes
- check_circleAssist with copay and patient assistance program enrollment
- check_circleProvide patient education on self-injections or use of injectable devices
- check_circleDocument all patient interactions accurately and timely
- check_circleManage patient caseloads with timely follow-up
- check_circleIdentify and report adverse events and product complaints
- check_circleEnsure compliance with HIPAA and regulatory requirements
- check_circleCollaborate with field representatives and internal teams
- check_circleSupport onboarding and training of new employees
- check_circleSupport clinical discussions with patients regarding disease states and treatment options
Requirements
- verifiedLicensed Practical Nurse or Registered Nurse with 1 year post registration experience
- verifiedBilingual Spanish speaker
- verified3–5+ years of experience in medical billing, reimbursement, or insurance verification
- verifiedProficiency with Microsoft Office and CRM systems
- verifiedKnowledge of HIPAA and data privacy requirements
- verifiedMust reside in the country where the role is posted
Nice to Have
Licensed Practical Nurse or Registered Nurse with previous case/care manager experience in the hematology field and/or rare diseases. Experience in a Patient Support Services (Hub) environment with focus on rare diseases. Healthcare or pharmaceutical customer service experience.
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Frequently asked questions about Bilingual Nurse Patient Access Specialist (RN/LPN) at IQVIA
What does a Bilingual Nurse Patient Access Specialist (RN/LPN) at IQVIA do?expand_more
In this Bilingual Nurse Patient Access Specialist (RN/LPN) at IQVIA role, you will conduct inbound and outbound calls to support program services; perform insurance benefit investigations and verify coverage; support prior authorizations and appeals processes; and assist with copay and patient assistance program enrollment.
What are the requirements for this Bilingual Nurse Patient Access Specialist (RN/LPN) role?expand_more
IQVIA is looking for candidates who meet the following requirements: Licensed Practical Nurse or Registered Nurse with 1 year post registration experience; Bilingual Spanish speaker; 3–5+ years of experience in medical billing, reimbursement, or insurance verification; Proficiency with Microsoft Office and CRM systems; Knowledge of HIPAA and data privacy requirements; and Must reside in the country where the role is posted.
Where is the Bilingual Nurse Patient Access Specialist (RN/LPN) role at IQVIA located?expand_more
Bilingual Nurse Patient Access Specialist (RN/LPN) at IQVIA is based in Planifyr. This is a remote role.
Is this Bilingual Nurse Patient Access Specialist (RN/LPN) job remote, hybrid, or on-site?expand_more
IQVIA has listed this Bilingual Nurse Patient Access Specialist (RN/LPN) role as remote.
How much experience is required for this Bilingual Nurse Patient Access Specialist (RN/LPN) role?expand_more
Bilingual Nurse Patient Access Specialist (RN/LPN) at IQVIA typically requires 3–5 years of relevant experience at the mid level level.
What skills do you need for the Bilingual Nurse Patient Access Specialist (RN/LPN) role at IQVIA?expand_more
Key skills for Bilingual Nurse Patient Access Specialist (RN/LPN) at IQVIA include Spanish; Microsoft Office; CRM Systems; and Hipaa.
What category does the Bilingual Nurse Patient Access Specialist (RN/LPN) role belong to?expand_more
Bilingual Nurse Patient Access Specialist (RN/LPN) at IQVIA is part of the healthcare & nursing job category on Recrutus.