Bilingual Multi-Location Customer Service Specialist (Spanish)

About the Role

Customer Service Specialists at Sherwin-Williams work closely with both wholesale and retail customers to determine their needs, answer questions about our products, and recommend the right solutions. This role is designed to ensure maximum client satisfaction by promptly resolving concerns while maintaining the high quality and visual standards of our products and store. Specialists are tasked with achieving excellent customer service while consistently meeting the store's sales goals.

Our purpose is to inspire and improve the world by coloring and protecting what matters. Your skills, talent, and passion make it possible to live this purpose, helping customers and our business achieve great results. Sherwin-Williams translates its stability, growth, and momentum into possibility for our people, investing in your life, career, and connection with an inclusive team.

Location and Schedule

The individual selected for this role will be expected to work at stores within a 10-mile radius of Store #3110, located at 140 Collins Road NE, Cedar Rapids, IA 52402. This is a full-time position.

Hiring Process

Step 1: Online Application Find the role on our Careers page and set aside 15 minutes to create your profile by entering or importing your details.

Step 2: Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue. This interview consists of behavioral-based questions and can be recorded and completed anytime within 7 days of receiving the invitation.

Step 3: In-Store Interview Your video interview is reviewed by our Recruitment team. Top candidates are invited to meet with the team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Equal Opportunity and Safety

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter, and feel better. We are proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.

As a VEVRAA Federal Contractor, we request priority referral of Protected Veterans. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.

Please note that a review of criminal history is necessary for this role due to contact with customers (including minors) and access to cash, payment methods, electronic equipment, personal information, and store merchandise. This measure is taken to protect the business, its operations, reputation, and the safety of our customers, staff, and the general public.

Application Security

Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.