Bilingual Customer Service Specialist (Spanish)

About the Team

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We are a place that takes its stability, growth, and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in your life, career, and connection with an inclusive team.

About the Role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. This role is designed to ensure maximum client satisfaction while helping the store achieve its sales goals. You will build productive trust relationships with customers, process sales transactions accurately, and maintain the high quality and visual standards of the products and store. The position involves a dynamic day-to-day environment where you may assist customers in person and over the phone, mix products to customer specifications, stock shelves, and assist with deliveries.

This position is based at Store #4379, located at 2380 Erie Boulevard East, Syracuse, NY 13224. The role involves contact with customers, including minors, and access to cash, electronic equipment, and merchandise. Consequently, a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of our customers, staff, and the general public.

Hiring Process

1. Online Application: Find the role on our Careers page and set aside 15 minutes to create your profile by entering or importing your details.
2. Digital Interview: Upon review, qualified candidates will be invited to complete a digital video interview via HireVue. This consists of behavioral-based questions and can be completed on your own schedule within 7 days of receiving an invitation.
3. In-Store Interview: Top candidates from the video interview stage will be invited to meet with the team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Benefits and Culture

We are proud to offer a wide range of world-class benefits designed to help our employees and their families live healthier, save smarter, and feel better. Eligible employees receive health benefits (medical, dental, vision), Flexible Spending Accounts, disability coverage, security, retirement and saving benefits, and a generous time away package including personal leave, paid parental leave, medical leave, vacation, and holidays. For more information, visit myswbenefits.com.

Equal Opportunity Employer

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.

Security Note: Please be aware that Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.