Bilingual Intake Coordinator
Not Disclosed•Full-TimeRemote
location_onNorth 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States
About the Team
Vālenz® Health is the platform designed to simplify healthcare, serving as the destination for employers, payers, providers, and members to reduce costs, improve quality, and elevate the healthcare experience. Our culture of innovation drives a distinctly different approach to an inefficient health system. With fully integrated solutions, we engage early and often to execute across the entire patient journey—from care navigation and management to payment integrity, plan performance, and provider verification. Our 99% client retention rate reflects our commitment to a new level of efficiency, effectiveness, and transparency where smarter, better, and faster healthcare is possible.
About the Role
As a Bilingual Intake Coordinator, you will be the first point of contact for inbound calls, faxes, and web requests from providers and clients. Your mission is to initiate and facilitate the authorization process in strict accordance with established health plan policies and procedures. This role is critical in ensuring seamless communication between internal and external partners while maintaining the highest standards of care management.
In this fully remote position, you will document demographic information, follow up on discharge details, and screen inquiries to determine necessary certifications. You will collaborate effectively with clinical staff to obtain and forward necessary information, ensuring all interactions meet URAC and HIPAA standards. This is an opportunity to work within an engaged culture that stands strong, vigorous, and healthy in all we do.
Why Join Us
Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. We are committed to our promise to "engage early and often for smarter, better, faster healthcare." As a fully remote employee, you will be provided with all necessary equipment and supported by a flexible working environment that prioritizes your well-being and professional growth.
Equal Opportunity
At Valenz, we celebrate, support, and thrive on inclusion for the benefit of our associates, partners, and products. We are committed to the principle of equal employment opportunity for all associates and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex, age, disability, or any other status protected by law.
Work location
Work model: Remote
Similar Job Opportunities
Skills, education and keywords
Skills: Spanish, English, Medical Terminology Certification, Microsoft Office Suite, Hipaa.
Education: High School Diploma or GED required.
Frequently asked questions about Bilingual Intake Coordinator at Vālenz Health®
What does a Bilingual Intake Coordinator at Vālenz Health® do?expand_more
In this Bilingual Intake Coordinator at Vālenz Health® role, you will document demographic information from telephonic, fax, or email requests within the care management system; provide certification based on scripted clinical algorithms or benchmark length of stay; collaborate and communicate effectively with internal and external partners; and stay current on summary plan documents and resources related to service requests.
What are the requirements for this Bilingual Intake Coordinator role?expand_more
Vālenz Health® is looking for candidates who meet the following requirements: 2+ years of experience in high-volume call center or customer support environment; GED or High School Diploma; Fluent in reading, writing, and speaking Spanish and English; US based location; Reliable internet connection; and Adherence to HIPAA standards.
Where is the Bilingual Intake Coordinator role at Vālenz Health® located?expand_more
Bilingual Intake Coordinator at Vālenz Health® is based in North 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States. This is a remote role.