BILINGUAL Client Service Specialist
Not Disclosed•Full-TimeOn-site
location_on10387, Heritage Street, San Antonio, Bexar County, Texas, 78216, United States
About the Team
Heard and Smith, LLP was founded on the principles of compassion, humility, and the relentless desire to pursue financial assistance for our clients. For over 30 years, our law firm has been dedicated to helping the disabled, building a proven record of success. We believe that being part of the Heard and Smith team is more than just a job; each day provides unique opportunities to change someone's life.
About the Role
As a Bilingual Client Service Specialist within our Legal Assistant Department, you will serve as the vital link between our firm and our clients. In this fast-paced, professional call center environment, you will build lasting relationships and provide essential support throughout the claims process. Your role involves managing approximately 50-75 calls daily, proactively contacting clients to ensure relationships are maintained, and focusing on retention through excellent customer service.
You will be the face of our firm, consistently building client confidence while solving problems and maintaining strict confidentiality. Whether addressing the concerns of upset clients or discerning urgent issues that require immediate managerial attention, you will use your judgment and communication skills to make a tangible difference in people's lives. This is a fulfilling, challenging, and rewarding position designed for those with a heart for those in need.
Hiring Process
We are seeking individuals with a strong work ethic and a true desire to help others. If you are fluent in both Spanish and English and possess excellent customer relations skills, we invite you to apply. Please submit your application to join our team in this full-time, Monday through Friday role (no nights or weekends).
Equal Opportunity
Heard and Smith, LLP is an equal opportunity employer committed to diversity and inclusion. We value the unique perspectives that individuals from all backgrounds bring to our mission of helping the disabled.
Work location
Work model: On-site
10387, Heritage Street, San Antonio, Bexar County, Texas, 78216, United States
San Antonio, Texas
Key Responsibilities
Similar Job Opportunities
Skills, education and keywords
Skills: Spanish, English, MS Office Outlook, Social Security Administration.
Education: High School Diploma; Degree preferred; or equivalent combination.
Frequently asked questions about BILINGUAL Client Service Specialist at Heard & Smith, LLP
What does a BILINGUAL Client Service Specialist at Heard & Smith, LLP do?expand_more
Day-to-day, the BILINGUAL Client Service Specialist at Heard & Smith, LLP will take approximately 50-75 calls per day in a professional call center environment; build client relationships and confidence through proactive contact and interactions; maintain client retention while providing excellent customer service; and retain and recall social security administration and company policies and processes.
What are the requirements for this BILINGUAL Client Service Specialist role?expand_more
Heard & Smith, LLP is looking for candidates who meet the following requirements: Fluent Spanish and English (verbal and written); High School Diploma; Degree preferred; or equivalent combination; Customer service experience; Call center experience; Minimum 40 WPM typing speed; and Knowledge in computer technology and the Internet (MS Office Outlook).
Where is the BILINGUAL Client Service Specialist role at Heard & Smith, LLP located?expand_more
BILINGUAL Client Service Specialist at Heard & Smith, LLP is based in 10387, Heritage Street, San Antonio, Bexar County, Texas, 78216, United States. This is a on-site role.