Benefit Enrollment Call Center Representative
Not Disclosed•ContractorHybrid
location_onVeterans Bridge, Strip District, Pittsburgh, Allegheny County, Pennsylvania, 15222, United States
A-Line Staffing is currently recruiting Benefits Customer Service Representatives for a contract assignment with a Fortune 500 client in Pittsburgh, PA. This role offers significant career growth potential and the flexibility to choose between a remote or onsite work model, provided candidates reside within two hours of the facility.
The position serves as a bridge between the client and their members, guiding individuals through the enrollment process and assisting with updates to health care and pension plans. The team environment is designed to prioritize high-quality service, allowing representatives the time necessary to resolve member concerns effectively. While the role begins with a single client, dedicated team members will be cross-trained to support multiple clients, utilizing phone, web chat, and email channels.
Work schedules fluctuate based on seasonal demand. During busy seasons, a 40-hour week including overtime is expected, while off-season hours range between 32 to 40 hours. The required availability window is Monday through Friday, between 8:00 AM and 9:00 PM. Although the role is primarily remote, day one requires an onsite visit to pick up equipment, and attendance is mandatory for the first 90 days. Onsite presence may also be required for specific meetings or major projects.
This is a contract assignment with the potential for permanent hire based on attendance, performance, and business needs. Interested candidates should contact Dan Lupo at A-Line Staffing to apply.
Work location
Work model: Hybrid
Veterans Bridge, Strip District, Pittsburgh, Allegheny County, Pennsylvania, 15222, United States
Pittsburgh, Pennsylvania
Key Responsibilities
- check_circleAssist client members through the health care and pension plan enrollment process
- check_circleProcess updates to client health care and pension plans
- check_circleProvide customer support via phone, web chat, and email
- check_circleAssess member concerns and formulate resolutions using problem-solving skills
- check_circleCross-train to provide assistance on multiple client accounts
Requirements
- verifiedHigh School Diploma or GED
- verifiedExcellent English verbal and written communication skills
- verifiedExperience using Microsoft Office
- verifiedTyping speed of 30 words per minute
- verifiedMust reside within 2 hours of Pittsburgh, PA
Benefits & Perks
check_circleBenefits available to full-time employees after 90 days of employmentcheck_circle401(k) with company match available for full-time employees with 1 year of service
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, English.
Education: High School Diploma or GED required.
Frequently asked questions about Benefit Enrollment Call Center Representative at A-Line Staffing Solutions
What does a Benefit Enrollment Call Center Representative at A-Line Staffing Solutions do?expand_more
In this Benefit Enrollment Call Center Representative at A-Line Staffing Solutions role, you will assist client members through the health care and pension plan enrollment process; process updates to client health care and pension plans; provide customer support via phone, web chat, and email; and assess member concerns and formulate resolutions using problem-solving skills.
What are the requirements for this Benefit Enrollment Call Center Representative role?expand_more
A-Line Staffing Solutions is looking for candidates who meet the following requirements: High School Diploma or GED; Excellent English verbal and written communication skills; Experience using Microsoft Office; Typing speed of 30 words per minute; and Must reside within 2 hours of Pittsburgh, PA.
Where is the Benefit Enrollment Call Center Representative role at A-Line Staffing Solutions located?expand_more
Benefit Enrollment Call Center Representative at A-Line Staffing Solutions is based in Veterans Bridge, Strip District, Pittsburgh, Allegheny County, Pennsylvania, 15222, United States. This is a hybrid role.
Is this Benefit Enrollment Call Center Representative job remote, hybrid, or on-site?expand_more
A-Line Staffing Solutions has listed this Benefit Enrollment Call Center Representative role as hybrid.
How much experience is required for this Benefit Enrollment Call Center Representative role?expand_more
Candidates for Benefit Enrollment Call Center Representative at A-Line Staffing Solutions should have mid level.
What skills do you need for the Benefit Enrollment Call Center Representative role at A-Line Staffing Solutions?expand_more
Key skills for Benefit Enrollment Call Center Representative at A-Line Staffing Solutions include Microsoft Office; and English.
What education is required for Benefit Enrollment Call Center Representative at A-Line Staffing Solutions?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Benefit Enrollment Call Center Representative role belong to?expand_more
Benefit Enrollment Call Center Representative at A-Line Staffing Solutions is part of the customer services job category on Recrutus.