Associate Payment Support Specialist
Not Disclosed•Full-TimeOn-site
location_on2413, North Reese Place, Burbank, Los Angeles County, California, 91504, United States
About Entertainment Partners
At Entertainment Partners, we power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. We offer the satisfaction of doing work that directly impacts the most exciting industry in the world, fostering a work environment that combines the nimbleness of a start-up with the stability of a blue-chip company. EP is poised to redefine and evolve the back-office processes of the entertainment community, with security at the core of everything we do.
About the Role
We are looking for an Associate Payment Support Specialist to join our team and help revolutionize the industry. This position is dedicated to processing a high volume of inquiries associated with Pension Health and Welfare (PHW). You will handle complex issues such as underreported hours, underreported contributions for both above-the-line and below-the-line categories, and necessary adjustments during peak periods.
In this role, you will research and triage incoming inquiries, analyze employee earnings, and process potential adjustments for incorrect pay codes or missing hours. You will manage cases through Salesforce, run reports, and maintain correspondence with clients and PHW contacts. A key part of your day will involve processing requests for earnings reports, strictly adhering to EP's security policies regarding the masking of Social Security Numbers and fringe data on reports before emailing documentation. You will also handle necessary adjustments while collaborating closely with various internal departments, including Pensions, Residuals, Labor Relations/Legal, Marketing, Client Services, Payroll, and Accounting.
Please note that this position requires overtime to meet the demands of the role.
Hiring Process
If you are looking for the next opportunity to make an impact, we invite you to apply. We value candidates who can handle client interactions effectively and thrive in a multi-tasking environment with high email intake.
Work location
Work model: On-site
2413, North Reese Place, Burbank, Los Angeles County, California, 91504, United States
Burbank, California
Key Responsibilities
- check_circleUpdate and monitor cases through Salesforce
- check_circleProcess potential adjustments for incorrect pay codes and missing hours
- check_circleAnalyze underreported hours and contributions for Pension Health and Welfare
- check_circleResearch and triage incoming inquiries regarding employee earnings and pay codes
- check_circleCorrespond with clients and PHW contacts to resolve inquiries
- check_circleGenerate earnings reports while adhering to security policies and masking sensitive data
- check_circleCollaborate with internal departments including Payroll, Accounting, and Legal
Requirements
- verifiedHigh school diploma
- verifiedPayroll experience
- verifiedProficiency in Microsoft Office software
- verifiedExperience working with computers
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Skills, education and keywords
Skills: Salesforce, Microsoft Office, Word, Outlook, Payroll.
Education: High school diploma required.
Frequently asked questions about Associate Payment Support Specialist at GEP Worldwide
What does a Associate Payment Support Specialist at GEP Worldwide do?expand_more
Day-to-day, the Associate Payment Support Specialist at GEP Worldwide will update and monitor cases through salesforce; process potential adjustments for incorrect pay codes and missing hours; analyze underreported hours and contributions for pension health and welfare; and research and triage incoming inquiries regarding employee earnings and pay codes.
What are the requirements for this Associate Payment Support Specialist role?expand_more
GEP Worldwide is looking for candidates who meet the following requirements: High school diploma; Payroll experience; Proficiency in Microsoft Office software; and Experience working with computers.
Where is the Associate Payment Support Specialist role at GEP Worldwide located?expand_more
Associate Payment Support Specialist at GEP Worldwide is based in 2413, North Reese Place, Burbank, Los Angeles County, California, 91504, United States. This is a on-site role.
Is this Associate Payment Support Specialist job remote, hybrid, or on-site?expand_more
GEP Worldwide has listed this Associate Payment Support Specialist role as on-site.
How much experience is required for this Associate Payment Support Specialist role?expand_more
Candidates for Associate Payment Support Specialist at GEP Worldwide should have mid level.
What skills do you need for the Associate Payment Support Specialist role at GEP Worldwide?expand_more
Key skills for Associate Payment Support Specialist at GEP Worldwide include Salesforce; Microsoft Office; Word; Outlook; and Payroll.
What education is required for Associate Payment Support Specialist at GEP Worldwide?expand_more
Educational requirements for this role: High school diploma required.
What category does the Associate Payment Support Specialist role belong to?expand_more
Associate Payment Support Specialist at GEP Worldwide is part of the accounting & finance job category on Recrutus.