Associate Member Services Officer

Join Our Team

If you are motivated and believe in the credit union philosophy of "People Helping People," we invite you to join our team. SECU is dedicated to serving our members with integrity and care, fostering a culture where trust and community thrive.

About the Role

The Associate Member Services Officer (MSO) is an entry-level position designed to provide team members with foundational knowledge of SECU branch operations. In this role, you will perform routine branch duties while adhering to standard procedures. Your primary focus will be providing exemplary member service by responding to inquiries via telephone and in person.

You will begin your journey by mastering essential functions such as cash box management, account origination, and maintenance. As you grow, you will start training in lending and collections, gaining exposure to a wide range of financial products including insurance, retirement planning, investment services, trust, and mortgage services. This role is ideal for someone eager to learn, develop professional relationships, and build a career in financial services.

Hiring Process

To be considered for this position, candidates must complete the Credit Union's Core Module Program within 12 months of their hire date as a condition of employment. We look for individuals who consistently demonstrate SECU's Core Values and possess a natural aptitude for meeting people and building confidence, respect, and trust.

Our Commitment to Diversity

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. We are committed to creating an inclusive environment where everyone can succeed.

Work Environment

This position is based in an office setting with physical proximity to other employees and members. The environment includes typical office background noise from colleagues, printers, telephones, and coin machines. The role requires a substantial amount of sitting, along with the ability to lift 10-15 pounds and perform tasks involving computer keyboards and telephone keypads.

Work location

Work model: On-site

Little Rock Trail, Warehouse District, Raleigh, Wake County, North Carolina, 27602, United States

Raleigh, North Carolina

Key Responsibilities

check_circleOpen and maintain basic member accounts such as share, checking, and money market accounts
check_circleProcess negative checking, NSFB, and Share Below $25 reports with appropriate action
check_circleContact members and document efforts regarding deposit and loan collection reports
check_circleObtain and execute Notary Public services as requested by management
check_circleReview and take action on lending and credit card product inquiries and referrals
check_circleManage cash box operations including running and balancing cash drawers daily
check_circleProvide exemplary member service by responding to inquiries in person, by phone, and digitally
check_circleLearn and assist with safe deposit box procedures under supervision
check_circleProcess foreign and domestic wire transfers and handle foreign currency orders

Requirements

verifiedHigh school diploma or GED equivalent
verifiedBachelor's degree preferred
verifiedCCUE Certification preferred
verifiedAssociate of Arts or Associate of Science degree via NC-CTP preferred
verifiedMust complete Credit Unions Core Module Program within 12 months of hire date

Nice to Have

Bachelor's degree, CCUE Certification, Associate of Arts degree, or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).

Skills, education and keywords

Skills: Notary Public, Cxone, Ccue Certification.

Education: High school diploma or GED equivalent required; Bachelor's degree preferred; Associate of Arts or Associate of Science degree via NC-CTP preferred.

Frequently asked questions about Associate Member Services Officer at State CS Employees Federal Credit Union

What does a Associate Member Services Officer at State CS Employees Federal Credit Union do?expand_more

In this Associate Member Services Officer at State CS Employees Federal Credit Union role, you will open and maintain basic member accounts such as share, checking, and money market accounts; process negative checking, nsfb, and share below $25 reports with appropriate action; contact members and document efforts regarding deposit and loan collection reports; and obtain and execute notary public services as requested by management.

What are the requirements for this Associate Member Services Officer role?expand_more

State CS Employees Federal Credit Union is looking for candidates who meet the following requirements: High school diploma or GED equivalent; Bachelor's degree preferred; CCUE Certification preferred; Associate of Arts or Associate of Science degree via NC-CTP preferred; and Must complete Credit Unions Core Module Program within 12 months of hire date.

Where is the Associate Member Services Officer role at State CS Employees Federal Credit Union located?expand_more

Associate Member Services Officer at State CS Employees Federal Credit Union is based in Little Rock Trail, Warehouse District, Raleigh, Wake County, North Carolina, 27602, United States. This is a on-site role.

Is this Associate Member Services Officer job remote, hybrid, or on-site?expand_more

State CS Employees Federal Credit Union has listed this Associate Member Services Officer role as on-site.

How much experience is required for this Associate Member Services Officer role?expand_more

Candidates for Associate Member Services Officer at State CS Employees Federal Credit Union should have entry level.

What skills do you need for the Associate Member Services Officer role at State CS Employees Federal Credit Union?expand_more

Key skills for Associate Member Services Officer at State CS Employees Federal Credit Union include Notary Public; Cxone; and Ccue Certification.

What education is required for Associate Member Services Officer at State CS Employees Federal Credit Union?expand_more

Educational requirements for this role: High school diploma or GED equivalent required; Bachelor's degree preferred; and Associate of Arts or Associate of Science degree via NC-CTP preferred.

What category does the Associate Member Services Officer role belong to?expand_more

Associate Member Services Officer at State CS Employees Federal Credit Union is part of the accounting & finance job category on Recrutus.