Associate Account Manager
Not Disclosed•Full-TimeHybrid
location_onSouth Street, Downtown, Providence, Providence County, Rhode Island, 02903, United States
About Moneycorp
Moneycorp powers global payments for corporates, institutions, and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences, and offices in 11 countries, our technology delivers 24/7 accessibility while our people deliver award-winning service. In 2024, we supported over $1 trillion in payment volume, reaching 190 countries in 130 currencies. Our 32,000+ corporate clients benefit from our regulatory resilience, access to major payment rails, and proprietary technology.
At Moneycorp, energy, commitment, and collaboration are core to our values of shared success. We are restless in our drive to surpass customer expectations and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.
About the Role
This position serves as a trusted point of contact for corporate clients and a key partner to Account Managers and the broader team. The primary mission is to deliver high-quality, responsive support that enhances the overall client experience. You will execute client orders on behalf of Account Managers and directly with clients, managing day-to-day inquiries and ensuring seamless coordination across teams.
Working closely with Account Managers, you will proactively support client engagement efforts, including migrating accounts to the online platform, conducting KYC refreshes, and reaching out to inactive clients. Your goal is to strengthen relationships, drive activity, and identify opportunities for deeper engagement. Through strong collaboration, attention to detail, and a client-first mindset, you will play a critical part in supporting client satisfaction, retention, and long-term growth.
Our Culture and Commitment to Diversity
We are committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives. We empower our colleagues to drive meaningful change through Employee Engagement initiatives and value champion networks.
We recognize that fostering inclusivity is an ongoing journey. By measuring our efforts through regular assessments and listening to employee feedback, we strive to ensure our initiatives are impactful and responsive to the evolving needs of our workforce. Together, we aim to build a workplace where everyone can bring their authentic selves to work, believing this is the foundation of innovation, creativity, and collective success.
How to Apply
If this role sounds like a good fit for you, please click the "Apply Now" button to submit your application. For more information about Moneycorp and how we are leading the way in global payments and currency risk management, please visit our News Hub or connect with us on our social media platforms.
Work location
Work model: Hybrid
South Street, Downtown, Providence, Providence County, Rhode Island, 02903, United States
Providence, Rhode Island
Key Responsibilities
- check_circleInput trade information on behalf of account managers and directly with clients
- check_circleRequest and chase deposits, KYC documents, and trade information from clients
- check_circleEnsure accurate data input in dealing and CRM systems
- check_circleSupport client engagement efforts including account migration and KYC refresh
- check_circleCultivate new relationships with business prospects and support client retention
- check_circleManage day-to-day client inquiries and resolve issues to maintain relationships
- check_circleEscalate client complaints and report suspicious transactions in accordance with guidelines
- check_circleMaintain records of all client contact including calls and written correspondence
Requirements
- verifiedBachelor's degree in a related field or equivalent
- verifiedProven experience in the financial industry
- verifiedExperience in supporting corporate clients and account management
- verifiedExperience working within a multichannel pressurised environment
- verifiedIT literate
Benefits & Perks
check_circlePrivate medical health insurancecheck_circleFlexible working policy allowing up to 2 days from home
