Assistant Store Manager
Not Disclosed•Full-TimeOn-site
location_onNorth Avenue, Gainesville, Hall County, Georgia, 30501, United States
About the Team
Community Choice Financial Family of Brands (CCFI) operates within the Banking, Insurance & Investment sector, fostering a supportive and inclusive culture. We are dedicated to providing exceptional financial solutions while offering our team members meaningful opportunities for growth and active community engagement.
About the Role
As an Assistant Store Manager, you will be a vital partner to the Store Manager in overseeing daily branch operations within a high-volume retail financial services environment. This role exists to ensure the seamless delivery of personal loans, retail financing, and insurance products while maintaining the highest standards of customer service and operational integrity.
In this position, you will coach and mentor front-line staff, driving excellence in sales techniques and adherence to company policies. Your day-to-day involves managing cash activities, monitoring performance metrics, and resolving escalated customer issues. You will also play a key role in fostering a team-oriented atmosphere of growth, accountability, and respect, while supporting local marketing initiatives that build brand awareness and connect with new customers.
Work location
Work model: On-site
North Avenue, Gainesville, Hall County, Georgia, 30501, United States
Gainesville, Georgia
Key Responsibilities
- check_circleSupport the Store Manager in overseeing daily branch operations in a high-volume retail financial services environment
- check_circleLead and coach front-line associates on customer service, sales techniques, and adherence to company policies
- check_circleProvide direct customer service by explaining and processing personal loans, retail financing, and insurance products
- check_circleAssist with staff scheduling, work assignments, and on-the-job training to ensure adequate coverage and service standards
- check_circleHandle cash management activities including drawer balancing, safe counts, deposits, and daily reconciliation
- check_circleMonitor transaction accuracy and documentation to support compliance with internal controls and financial regulations
- check_circleTrack and review store performance metrics such as application volume, conversion rates, and customer satisfaction scores
- check_circlePromote cross-selling and upselling of appropriate financial solutions while maintaining a customer-centric approach
- check_circleMaintain a clean, professional, and customer-ready store environment including signage and marketing materials
- check_circleSupport local marketing and community engagement initiatives to build brand awareness and reach new customers
- check_circleAssist with resolving customer issues and complaints promptly and professionally while escalating complex matters
- check_circleModel CCFI's inclusive culture and help foster an environment of growth, accountability, and respect within the branch
Requirements
- verifiedNMLS registration preferred
- verifiedState-specific insurance producer license preferred or ability to obtain
- verifiedPrior completion of bank/credit or lending training programs a plus
- verifiedCustomer service or retail management training certificates a plus
Nice to Have
NMLS registration (if involved in certain lending activities), state-specific insurance producer license or ability to obtain, prior completion of bank/credit or lending training programs, customer service or retail management training certificates
Benefits & Perks
check_circleMedical Insurancecheck_circleDental Insurancecheck_circleVision Insurancecheck_circleLife Insurance401k
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Frequently asked questions about Assistant Store Manager at Community Choice Financial Family of Brands
What does a Assistant Store Manager at Community Choice Financial Family of Brands do?expand_more
Day-to-day, the Assistant Store Manager at Community Choice Financial Family of Brands will support the store manager in overseeing daily branch operations in a high-volume retail financial services environment; lead and coach front-line associates on customer service, sales techniques, and adherence to company policies; provide direct customer service by explaining and processing personal loans, retail financing, and insurance products; and assist with staff scheduling, work assignments, and on-the-job training to ensure adequate coverage and service standards.
What are the requirements for this Assistant Store Manager role?expand_more
To qualify for the Assistant Store Manager at Community Choice Financial Family of Brands position, applicants should have: NMLS registration preferred; State-specific insurance producer license preferred or ability to obtain; Prior completion of bank/credit or lending training programs a plus; and Customer service or retail management training certificates a plus.
Where is the Assistant Store Manager role at Community Choice Financial Family of Brands located?expand_more
Assistant Store Manager at Community Choice Financial Family of Brands is based in North Avenue, Gainesville, Hall County, Georgia, 30501, United States. This is a on-site role.
Is this Assistant Store Manager job remote, hybrid, or on-site?expand_more
Community Choice Financial Family of Brands has listed this Assistant Store Manager role as on-site.
How much experience is required for this Assistant Store Manager role?expand_more
Candidates for Assistant Store Manager at Community Choice Financial Family of Brands should have mid level.
What skills do you need for the Assistant Store Manager role at Community Choice Financial Family of Brands?expand_more
Key skills for Assistant Store Manager at Community Choice Financial Family of Brands include Retail Banking Operations; Cash Handling And Reconciliation; Customer Service And Sales; Staff Supervision And Coaching; Scheduling And Shift Planning; Branch Performance Reporting; Regulatory And Compliance Awareness; and Cross-Selling Financial Products.
What category does the Assistant Store Manager role belong to?expand_more
Assistant Store Manager at Community Choice Financial Family of Brands is part of the accounting & finance job category on Recrutus.