Applicant Services Manager

About the Role

Are you driven to create fair, efficient, and welcoming experiences for individuals seeking housing? Avesta Housing is seeking a skilled and mission-driven Applicant Services Manager to lead our applicant intake, lease-up, and waitlist operations across our communities.

In this leadership role, you will oversee the leasing team and guide the full applicant journey—from initial inquiry through lease-up—ensuring processes are timely, compliant, and responsive. You will partner closely with Property Management, Compliance, and Development teams to meet occupancy goals, maintain regulatory standards, and continuously improve the applicant experience. Every day, your work will help expand equitable access to housing and advance Avesta's mission of creating and maintaining quality, affordable homes for people in need.

This role is ideal for someone who enjoys leading teams while improving processes, thrives in a fast-paced, high-volume environment, and is committed to fairness and compliance. You will be the face of our operations, ensuring every applicant is treated with clarity, respect, and consistency.

About Avesta Housing

Founded in 1972, Avesta Housing is a local leader in housing development, property management, and assisted living solutions. As a nonprofit organization, we serve individuals and families in need of quality affordable housing in Maine and New Hampshire.

Our team members share a dedication to housing equity and inclusion for all. Our shared commitment to improving the lives of others and strengthening our communities through affordable housing gives us purpose and inspires our best work. Our workplace culture and continuous opportunities for growth have resulted in Avesta Housing being recognized as a 2025 Best Places to Work in Maine. Employees selected us for our opportunities for career advancement, friendly workplace culture, impressive benefits, responsive managers, and company values.

Equal Opportunity

Avesta Housing Corp. is an equal opportunity employer. We are committed to being an inclusive community that values diversity in people, backgrounds, and ideas, and ensures fair treatment, access, and advancement for each person.

We welcome applicants of all backgrounds and lived experiences, including differences in race, ethnicity, gender identity and expression, sexual orientation, age, disability, religion, socioeconomic background, veteran status, and family structure. We also recognize and value diversity in thought, communication styles, education, and career paths. We believe our work is strengthened by a team that reflects the communities we serve.

How to Apply

If this job sounds like a fit for you, please click through to our Employment Application. A resume that tells us how your experience is relevant to this role is required.

Work location

Work model: On-site

134, Lancaster Street, Downtown, East End, Portland, Cumberland County, Maine, 04101, United States

Portland, Maine

Key Responsibilities

check_circleLead the leasing team and guide the full applicant journey from inquiry to lease-up
check_circleOversee applicant intake, lease-up, and waitlist operations across communities
check_circlePartner with Property Management, Compliance, and Development teams to meet occupancy goals
check_circleEnsure all processes are timely, compliant, and responsive to regulatory standards
check_circleContinuously improve the applicant experience to expand equitable access to housing

Requirements

verifiedHigh school diploma required; bachelor's or associate degree preferred
verifiedMinimum of 4 years of experience in affordable housing; three years of leasing experience preferred
verifiedDesignation in LIHTC, RD, and/or HUD required
verifiedStrong technical skills in major office software applications; experience with Yardi or similar property management software preferred

Nice to Have

Bachelor's or associate degree. Three years of leasing experience. Experience working with disadvantaged populations and familiarity with housing eligibility determination. Understanding of fair housing practices and regulations. Supervisory experience. Experience with Yardi or similar property management software.

Benefits & Perks

check_circleEmployer-paid health and dental plans for employeescheck_circleFlexible spending and dependent care accountscheck_circle401(k) retirement savings plan with immediate vested match of up to 6%check_circleEmployer-paid basic life, long-term and short-term disabilityFree mental wellness services for benefits-eligible employees

Skills, education and keywords

Skills: Lihtc, RD, Hud, Yardi, Property Management Software, Fair Housing Practices, Housing Eligibility Determination, Affordable Housing, Leasing.

Education: High school diploma required; Bachelor's degree preferred; Associate's degree preferred.

Frequently asked questions about Applicant Services Manager at AVESTA

What does a Applicant Services Manager at AVESTA do?expand_more

A Applicant Services Manager at AVESTA is responsible for the following: Lead the leasing team and guide the full applicant journey from inquiry to lease-up; Oversee applicant intake, lease-up, and waitlist operations across communities; Partner with Property Management, Compliance, and Development teams to meet occupancy goals; and Ensure all processes are timely, compliant, and responsive to regulatory standards.

What are the requirements for this Applicant Services Manager role?expand_more

AVESTA is looking for candidates who meet the following requirements: High school diploma required; bachelor's or associate degree preferred; Minimum of 4 years of experience in affordable housing; three years of leasing experience preferred; Designation in LIHTC, RD, and/or HUD required; and Strong technical skills in major office software applications; experience with Yardi or similar property management software preferred.

Where is the Applicant Services Manager role at AVESTA located?expand_more

Applicant Services Manager at AVESTA is based in 134, Lancaster Street, Downtown, East End, Portland, Cumberland County, Maine, 04101, United States. This is a on-site role.

Is this Applicant Services Manager job remote, hybrid, or on-site?expand_more

AVESTA has listed this Applicant Services Manager role as on-site.

How much experience is required for this Applicant Services Manager role?expand_more

Applicant Services Manager at AVESTA typically requires 4+ years of relevant experience at the mid level level.

What skills do you need for the Applicant Services Manager role at AVESTA?expand_more

Key skills for Applicant Services Manager at AVESTA include Lihtc; RD; Hud; Yardi; Property Management Software; Fair Housing Practices; Housing Eligibility Determination; and Affordable Housing.

What education is required for Applicant Services Manager at AVESTA?expand_more

Educational requirements for this role: High school diploma required; Bachelor's degree preferred; and Associate's degree preferred.

What category does the Applicant Services Manager role belong to?expand_more

Applicant Services Manager at AVESTA is part of the social work job category on Recrutus.