Amazon Connect Developer
Not Disclosed•Full-TimeOn-site
location_onCourt Street, Jackson, Hinds County, Mississippi, 39201, United States
About the Role
This position serves as a critical technical anchor for our contact centre infrastructure, focusing on the design, implementation, and optimization of scalable solutions on Amazon Connect. You will be responsible for architecting complex systems that handle voice, chat, and task-based interactions, ensuring high availability, security, and compliance across the platform.
In this role, you will bridge the gap between technical execution and business strategy. You will work closely with managers, business analysts, developers, and operations teams to understand complex requirements and deliver on agreed timelines. As a key escalation point for work stoppages, you will provide high-level operational support while driving proactive troubleshooting to maintain system performance.
Your day-to-day involves leveraging AI/ML tools to enhance customer interactions, integrating Amazon Connect with third-party CRMs and workforce management tools, and developing custom contact flows and automation scripts. You will also play a vital role in knowledge sharing by providing technical support and training to internal teams and end-users, while documenting system configurations and best practices to ensure long-term operational success.
Work location
Work model: On-site
Court Street, Jackson, Hinds County, Mississippi, 39201, United States
Jackson, Mississippi
Key Responsibilities
- check_circleDesign and implement scalable Amazon Connect solutions using infrastructure as code
- check_circleImplement real-time and historical reporting solutions using AWS analytics tools
- check_circleIntegrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools
- check_circleLeverage AI/ML tools like Amazon Lex and Polly to enhance customer interactions
- check_circleTroubleshoot, maintain, and upgrade voice and data networks to ensure high availability
- check_circleProvide technical support and training to internal teams and end-users
- check_circleDocument system configurations, workflows, and best practices
- check_circleAct as escalation point for work stoppages and provide high-level operational support
- check_circleCollaborate with stakeholders to deliver projects on agreed dates and manage risks
- check_circleArchitect custom contact flows, IVRs, routing profiles, and agent hierarchies
- check_circleDevelop and deploy automation scripts to optimize contact center operations
- check_circleDevelop unit and integration test scenarios in accordance with system requirements
Requirements
- verifiedDegree in Telecommunication/Computer Engineering/Computer Science, Computer Technology or related discipline or equivalent professional technical experience
- verified4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
- verifiedExpert in AWS Services and Infrastructure as code
- verifiedDeep understanding of IAM
- verifiedDeep understanding of securing AWS environments
- verifiedStrong scripting or programming skills (e.g., Python, JavaScript)
- verifiedExpert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform)
- verifiedFamiliarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis, EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Similar Job Opportunities
Frequently asked questions about Amazon Connect Developer at Maximus
What does a Amazon Connect Developer at Maximus do?expand_more
Day-to-day, the Amazon Connect Developer at Maximus will design and implement scalable amazon connect solutions using infrastructure as code; implement real-time and historical reporting solutions using aws analytics tools; integrate amazon connect with third-party crms, ticketing systems, and workforce management tools; and leverage ai/ml tools like amazon lex and polly to enhance customer interactions.
What are the requirements for this Amazon Connect Developer role?expand_more
To qualify for the Amazon Connect Developer at Maximus position, applicants should have: Degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology or related discipline or equivalent professional technical experience; 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect); Expert in AWS Services and Infrastructure as code; Deep understanding of IAM; Deep understanding of securing AWS environments; and Strong scripting or programming skills (e.g., Python, JavaScript).
Where is the Amazon Connect Developer role at Maximus located?expand_more
Amazon Connect Developer at Maximus is based in Court Street, Jackson, Hinds County, Mississippi, 39201, United States. This is a on-site role.
Is this Amazon Connect Developer job remote, hybrid, or on-site?expand_more
Maximus has listed this Amazon Connect Developer role as on-site.
How much experience is required for this Amazon Connect Developer role?expand_more
Amazon Connect Developer at Maximus typically requires 4+ years of relevant experience at the mid level level.
What skills do you need for the Amazon Connect Developer role at Maximus?expand_more
Key skills for Amazon Connect Developer at Maximus include Amazon Connect; Infrastructure As Code; CCP; Contact Flows; Ivrs; Routing Profiles; Agent Hierarchies; and Aws Analytics.
What category does the Amazon Connect Developer role belong to?expand_more
Amazon Connect Developer at Maximus is part of the it job category on Recrutus.