Amazon Connect Developer
Not Disclosed•Full-TimeOn-site
location_onSaint Stephens African Methodist Episcopal Church, Red Cross Street, Brooklyn, Wilmington, New Hanover County, North Carolina, 28401, United States
About the Role
This position serves as a critical technical anchor for our contact centre infrastructure, focusing on the design and implementation of scalable, resilient solutions on Amazon Connect. You will be the driving force behind large-scale initiatives, including system upgrades, platform migrations, and the rollout of new features for voice, chat, and task-based interactions.
In this role, you will architect custom Customer Contact Platforms (CCP), contact flows, IVRs, and agent hierarchies while leveraging AI/ML tools like Amazon Lex and Amazon Polly to enhance customer experiences. Your work ensures high availability, security, and compliance across the contact centre ecosystem. You will act as the primary escalation point for work stoppages, providing technical support and training to internal teams while documenting system configurations and best practices.
You will collaborate closely with managers, business analysts, developers, and operations teams to understand complex business processes and deliver on agreed timelines. The role requires a proactive approach to monitoring system performance, troubleshooting network issues, and optimizing operations through data analysis and feedback loops. As a key stakeholder, you will influence peers and senior executives to maintain positive, productive relationships while navigating a fast-paced, ambiguous environment.
Work location
Work model: On-site
Saint Stephens African Methodist Episcopal Church, Red Cross Street, Brooklyn, Wilmington, New Hanover County, North Carolina, 28401, United States
Wilmington, North Carolina
Key Responsibilities
- check_circleDesign and implement scalable Amazon Connect solutions using infrastructure as code
- check_circleImplement real-time and historical reporting solutions using AWS analytics tools
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Frequently asked questions about Amazon Connect Developer at Maximus
What does a Amazon Connect Developer at Maximus do?expand_more
In this Amazon Connect Developer at Maximus role, you will design and implement scalable amazon connect solutions using infrastructure as code; implement real-time and historical reporting solutions using aws analytics tools; integrate amazon connect with third-party crms, ticketing systems, and workforce management tools; and leverage ai/ml tools like amazon lex and polly to enhance customer interactions.
What are the requirements for this Amazon Connect Developer role?expand_more
To qualify for the Amazon Connect Developer at Maximus position, applicants should have: Degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology or related discipline or equivalent professional technical experience; 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect); Expert in AWS Services and Infrastructure as code; Deep understanding of IAM; Deep understanding of securing AWS environments; and Strong scripting or programming skills (e.g., Python, JavaScript).
Where is the Amazon Connect Developer role at Maximus located?expand_more
Amazon Connect Developer at Maximus is based in Saint Stephens African Methodist Episcopal Church, Red Cross Street, Brooklyn, Wilmington, New Hanover County, North Carolina, 28401, United States. This is a on-site role.