Amazon Connect Developer
Not Disclosed•Full-TimeOn-site
location_on1173, Dove Lane, Dale Bellamah Manor, Las Cruces, Doña Ana County, New Mexico, 88001, United States
About the Role
This position serves as a critical technical anchor for our contact centre infrastructure, focusing on the design, implementation, and optimization of scalable solutions on Amazon Connect. You will be responsible for architecting custom customer contact points (CCP), contact flows, IVRs, and routing profiles that support voice, chat, and task-based interactions. The role exists to ensure high availability, security, and compliance while leveraging AI/ML tools like Amazon Lex and Polly to enhance customer experiences.
In this role, you will act as an escalation point for work stoppages and provide technical support and training to internal teams. You will collaborate closely with managers, business analysts, developers, and operations teams to understand business processes, deliver on agreed timelines, and proactively identify and solve issues within voice and data networks. Your work will directly influence the operational efficiency of the contact centre through data analysis, feedback loops, and the integration of third-party CRMs and workforce management tools.
Hiring Process
Candidates are invited to apply through our standard recruitment portal. If you have a disability and meet the minimum requirements for the job, you may apply under the Disability Confident Guaranteed Interview Scheme, which ensures an interview invitation. During the application process, you will be asked if you wish to utilize this scheme; your application details will be shared only with the hiring manager and the local resourcing team. We also review and consider reasonable adjustments for applicants who express a need for them during the recruitment process.
Our Culture & Commitment
Maximus is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We recognize that feeling included has a dramatic impact on personal well-being and are dedicated to ensuring that no job applicant receives less favourable treatment due to any personal characteristic. As a Disability Confident Leader, we are actively working to ensure the recruitment, retention, and career development of people with disabilities and long-term conditions.
Work location
Work model: On-site
1173, Dove Lane, Dale Bellamah Manor, Las Cruces, Doña Ana County, New Mexico, 88001, United States
Las Cruces, New Mexico
Key Responsibilities
- check_circleDesign and implement scalable Amazon Connect solutions using infrastructure as code
- check_circleImplement real-time and historical reporting solutions using AWS analytics tools
- check_circleIntegrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools
- check_circleLeverage AI/ML tools like Amazon Lex and Polly to enhance customer interactions
- check_circleMonitor system performance to ensure high availability, security, and compliance
- check_circleProvide technical support and training to internal teams and end-users
- check_circleDocument system configurations, workflows, and best practices
- check_circleAct as escalation point for work stoppages and provide high-level operational support
- check_circleCollaborate with stakeholders to deliver projects on agreed dates and manage risks
Requirements
- verifiedDegree in Telecommunication/Computer Engineering/Computer Science, Computer Technology or related discipline or equivalent professional technical experience
- verified4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
- verifiedExpert in AWS Services and Infrastructure as code
- verifiedDeep understanding of IAM
- verifiedDeep understanding of securing AWS environments
- verifiedStrong scripting or programming skills (e.g., Python, JavaScript)
- verifiedExpert with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform)
- verifiedFamiliarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis, EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Similar Job Opportunities
Frequently asked questions about Amazon Connect Developer at Maximus
What does a Amazon Connect Developer at Maximus do?expand_more
In this Amazon Connect Developer at Maximus role, you will design and implement scalable amazon connect solutions using infrastructure as code; implement real-time and historical reporting solutions using aws analytics tools; integrate amazon connect with third-party crms, ticketing systems, and workforce management tools; and leverage ai/ml tools like amazon lex and polly to enhance customer interactions.
What are the requirements for this Amazon Connect Developer role?expand_more
To qualify for the Amazon Connect Developer at Maximus position, applicants should have: Degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology or related discipline or equivalent professional technical experience; 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect); Expert in AWS Services and Infrastructure as code; Deep understanding of IAM; Deep understanding of securing AWS environments; and Strong scripting or programming skills (e.g., Python, JavaScript).
Where is the Amazon Connect Developer role at Maximus located?expand_more
Amazon Connect Developer at Maximus is based in 1173, Dove Lane, Dale Bellamah Manor, Las Cruces, Doña Ana County, New Mexico, 88001, United States. This is a on-site role.
Is this Amazon Connect Developer job remote, hybrid, or on-site?expand_more
Maximus has listed this Amazon Connect Developer role as on-site.
How much experience is required for this Amazon Connect Developer role?expand_more
Amazon Connect Developer at Maximus typically requires 4+ years of relevant experience at the mid level level.
What skills do you need for the Amazon Connect Developer role at Maximus?expand_more
Key skills for Amazon Connect Developer at Maximus include Amazon Connect; Infrastructure As Code; CCP; Contact Flows; Ivrs; Routing Profiles; Agent Hierarchies; and Aws Analytics.
What category does the Amazon Connect Developer role belong to?expand_more
Amazon Connect Developer at Maximus is part of the it job category on Recrutus.