Amazon Connect Developer
Not Disclosed•Full-TimeOn-site
location_on204, Holland Street, City of Rochester, Monroe County, New York, 14605, United States
About the Role
This position serves as a critical technical anchor for our contact centre infrastructure, focusing on the design and implementation of scalable, resilient solutions on Amazon Connect. You will be instrumental in driving large-scale initiatives, including system upgrades, platform migrations, and the rollout of new features for voice, chat, and task-based interactions.
In this role, you will architect custom Customer Contact Platforms (CCP), contact flows, IVRs, and agent hierarchies while leveraging AI/ML tools like Amazon Lex and Amazon Polly to enhance customer experiences. Beyond technical architecture, you will act as an escalation point for work stoppages, providing high-level operational support and ensuring the security, compliance, and high availability of the contact centre environment.
You will collaborate closely with business analysts, developers, and operations teams to understand complex business processes and deliver on agreed timelines. A key part of your day involves analyzing network performance, troubleshooting issues proactively, and documenting system configurations and best practices to empower internal teams and end-users.
Work location
Work model: On-site
204, Holland Street, City of Rochester, Monroe County, New York, 14605, United States
City of Rochester, New York
Key Responsibilities
- check_circleDesign and implement scalable Amazon Connect solutions using infrastructure as code
- check_circleDevelop and deploy automation scripts to optimize contact centre operations
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Frequently asked questions about Amazon Connect Developer at Maximus
What does a Amazon Connect Developer at Maximus do?expand_more
Day-to-day, the Amazon Connect Developer at Maximus will design and implement scalable amazon connect solutions using infrastructure as code; develop and deploy automation scripts to optimize contact centre operations; implement real-time and historical reporting solutions using aws analytics tools; and integrate amazon connect with third-party crms, ticketing systems, and workforce management tools.
What are the requirements for this Amazon Connect Developer role?expand_more
Maximus is looking for candidates who meet the following requirements: Degree in Telecommunication/Computer Engineering/Computer Science, Computer Technology or related discipline; 4+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect); Expert in AWS Services and Infrastructure as code; Deep understanding of IAM; Deep understanding of securing AWS environments; and Strong scripting or programming skills (e.g., Python, JavaScript).
Where is the Amazon Connect Developer role at Maximus located?expand_more
Amazon Connect Developer at Maximus is based in 204, Holland Street, City of Rochester, Monroe County, New York, 14605, United States. This is a on-site role.
Is this Amazon Connect Developer job remote, hybrid, or on-site?expand_more
Maximus has listed this Amazon Connect Developer role as on-site.