Administrative Clerk
Not Disclosed•Full-TimeOn-site
location_onCAVA, 1222, Connecticut Avenue Northwest, Golden Triangle, Ward 2, Washington, District of Columbia, 20036, United States
About the Team
AFSPA is a mission-driven organization dedicated to serving U.S. Foreign Service and federal employees worldwide. Our Insurance Administration & Clerical team operates within a collaborative environment, ensuring that our members receive reliable support and accurate administrative services. We strive to maintain high standards of service while navigating the complexities of insurance and record-keeping for a global workforce.
About the Role
The Administrative Clerk serves as a vital support pillar for our team, bridging the gap between complex data systems and member needs. In this role, you will be the first point of contact for many inquiries, ensuring that every interaction is handled with courtesy and professionalism. Your day will involve a dynamic mix of tasks: processing and securely filing insurance documents, entering and verifying member data across multiple systems, and preparing clear correspondence and reports. You will also manage the flow of information by routing phone and email inquiries, coordinating logistics, and maintaining organized electronic and paper records. This position is ideal for someone who thrives in a detail-oriented environment and takes pride in keeping operations running smoothly.
Hiring Process
Interested candidates are invited to submit their application materials. The selection process typically involves a review of qualifications followed by an interview to assess fit with our team's collaborative culture and mission.
Equal Opportunity
AFSPA is an equal opportunity employer committed to building a diverse and inclusive workforce. We consider qualified applicants regardless of background, race, religion, gender, or other protected characteristics.
Work location
Work model: On-site
CAVA, 1222, Connecticut Avenue Northwest, Golden Triangle, Ward 2, Washington, District of Columbia, 20036, United States
Washington, District of Columbia
Key Responsibilities
- check_circleProcess, file, and maintain insurance and administrative documents accurately and securely
- check_circleEnter, update, and verify member and policy data in AFSPA systems and databases
- check_circlePrepare and format correspondence, forms, and internal reports
- check_circleAnswer and route phone, email, and mail inquiries, providing courteous member support
- check_circleAssist with scheduling meetings, maintaining calendars, and coordinating logistics
- check_circleScan, index, and organize electronic and paper records for easy retrieval
- check_circleSupport compliance with privacy, security, and record-keeping policies
- check_circleCollaborate with team members to streamline workflows and resolve routine issues
- check_circleMonitor work queues and follow up on pending items to meet service standards
- check_circlePerform general office tasks such as copying, mailing, and supply tracking
Requirements
- verifiedProficiency with Microsoft Word
- verifiedProficiency with Microsoft Excel
- verifiedProficiency with Microsoft Outlook
- verifiedElectronic document management and scanning
- verifiedCRM or database software usage
- verifiedBasic insurance or healthcare terminology
- verifiedCertified Administrative Professional (CAP) preferred
- verifiedTraining or coursework in office administration or business a plus
Nice to Have
Certified Administrative Professional (CAP) certification. Training or coursework in office administration or business. Familiarity with insurance or healthcare terminology.
Benefits & Perks
check_circleMedical Insurancecheck_circleDental Insurancecheck_circleVision Insurancecheck_circleLife Insurance401k
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Databases, Document Management, Microsoft Word, Microsoft Excel, Microsoft Outlook, Electronic Document Management, Scanning, CRM, Database Software.
Education: No degree required; training or coursework in office administration or business is a plus.
Frequently asked questions about Administrative Clerk at American Foreign Service Protective Association
What does a Administrative Clerk at American Foreign Service Protective Association do?expand_more
A Administrative Clerk at American Foreign Service Protective Association is responsible for the following: Process, file, and maintain insurance and administrative documents accurately and securely; Enter, update, and verify member and policy data in AFSPA systems and databases; Prepare and format correspondence, forms, and internal reports; and Answer and route phone, email, and mail inquiries, providing courteous member support.
What are the requirements for this Administrative Clerk role?expand_more
To qualify for the Administrative Clerk at American Foreign Service Protective Association position, applicants should have: Proficiency with Microsoft Word; Proficiency with Microsoft Excel; Proficiency with Microsoft Outlook; Electronic document management and scanning; CRM or database software usage; and Basic insurance or healthcare terminology.
Where is the Administrative Clerk role at American Foreign Service Protective Association located?expand_more
Administrative Clerk at American Foreign Service Protective Association is based in CAVA, 1222, Connecticut Avenue Northwest, Golden Triangle, Ward 2, Washington, District of Columbia, 20036, United States. This is a on-site role.
Is this Administrative Clerk job remote, hybrid, or on-site?expand_more
American Foreign Service Protective Association has listed this Administrative Clerk role as on-site.
How much experience is required for this Administrative Clerk role?expand_more
Candidates for Administrative Clerk at American Foreign Service Protective Association should have mid level.
What skills do you need for the Administrative Clerk role at American Foreign Service Protective Association?expand_more
Key skills for Administrative Clerk at American Foreign Service Protective Association include Microsoft Office; Databases; Document Management; Microsoft Word; Microsoft Excel; Microsoft Outlook; Electronic Document Management; and Scanning.
What education is required for Administrative Clerk at American Foreign Service Protective Association?expand_more
Educational requirements for this role: No degree required; training or coursework in office administration or business is a plus.
What category does the Administrative Clerk role belong to?expand_more
Administrative Clerk at American Foreign Service Protective Association is part of the admin job category on Recrutus.
About American Foreign Service Protective Association
American Foreign Service Protective Association operates as an insurance provider within the civic and social organizations sector, headquartered in Washington, DC. Since its establishment in 1929, the organization has dedicated its services to eligible civil and foreign service personnel, including federal employees and annuitants. The association offers a range of insurance products designed to meet the specific needs of this government workforce.
A central component of their offerings is the Foreign Service Benefit Plan, a sponsored health program that delivers worldwide health coverage to its members. This plan functions as a Federal Employee Health Benefits fee-for-service high option plan, utilizing a network of providers to ensure comprehensive care for individuals serving abroad and domestically. The organization maintains a long-standing history of supporting the federal community through these targeted financial and health security solutions.
Browse more roles: All American Foreign Service Protective Association jobs, admin jobs on Recrutus.