Account Support Manager - Technology
Not Disclosed•Full-TimeRemote
location_onRemote
About the Role
As an Account Support Manager - Technology, you will serve as a strategic partner and trusted advisor to healthcare members, helping them navigate complex supply chain services. Your mission is to transform the healthcare industry by enabling critical thinkers to make a tangible impact on the health of a nation. In this role, you will bridge the gap between Premier's innovative solutions and the operational goals of health systems, ensuring members maximize value through data-driven insights and strategic planning.
You will spend your days collaborating with account teams to understand member strategies, developing outcome improvement plans, and driving contract penetration through analytics. From coaching members on the value of Premier contracts to managing strategic supplier relationships, you will be at the forefront of growing the business while ensuring smooth operations between the company and its members. This position offers the freedom to lead problem resolution, present at industry conferences, and participate in cross-functional teams to innovate how customer value is delivered.
About Premier
Premier is a leader in healthcare transformation, recognized globally for its ethical standards and management excellence. We have been named one of the World's Most Ethical Companies by Ethisphere (2008-2026) and honored by U.S. News & World Report as a Best Company to Work For (2023-2025). Our culture is built on a foundation of agility and critical thinking, attracting individuals who share a thirst to learn and a commitment to doing things better.
We foster an environment where colleagues work together to improve the health of a nation. Whether through on-site exercise classes, professional development opportunities, or a collaborative business environment, we provide the resources and support needed to tackle incredible challenges.
Hiring Process
Qualified candidates will be considered for this remote role with 21-40% travel within the US. The selection process focuses on identifying smart, agile individuals who can work independently and adapt quickly to changing priorities. We look for those who can effectively communicate in person and electronically, manage complex data, and drive results in a collaborative setting.
Equal Opportunity Employer
Premier is an equal opportunity employer committed to diversity and inclusion. We provide consideration for employment without regard to unlawful discrimination based on age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, disability, or veteran status. We also consider qualified applicants with criminal histories consistent with applicable laws.
As a federal contractor, Premier complies with government regulations, including affirmative action responsibilities. We are dedicated to providing reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs. If you require assistance during the application process, please contact Premier Recruiting or email diversity_and_accommodations@premierinc.com.
Work location
Work model: Remote
Remote
Key Responsibilities
- check_circleDevelop working knowledge of supply chain services and contract portfolio offerings
- check_circleSupport account planning and develop outcome improvement plans for members
- check_circleCultivate relationships with supply chain services to generate leads for account growth
- check_circleDrive contract penetration via savings opportunity analytics and presentations
- check_circleManage strategic supplier and partner relationships
- check_circleResolve issues with member and supplier customers and escalate as needed
- check_circleAssist with product implementation service delivery and project management
- check_circleUpdate monitoring tools and administrative reports such as Salesforce and time records
Requirements
- verified5+ years of applicable experience
- verifiedHigh School Diploma or GED
- verifiedBachelor's Degree (Preferred)
- verifiedProficiency in Excel, Access, and PowerPoint
Nice to Have
Ability to prepare and present clinical and/or financial data utilizing Excel, Access, Power Point and Premier tools. Ability to conduct/facilitate management level discussions. Strong knowledge of the issues surrounding the market of health systems. Critical thinking and problem-solving skills. Ability to work independently and be self-accountable. 5+ years of experience. Bachelor's Degree.
Benefits & Perks
check_circleHealth, dental, vision, life and disability insurancecheck_circle401k retirement programcheck_circlePaid time offcheck_circleParticipation in Premier's employee incentive plansTuition reimbursement and professional development opportunities
