Account Representative
Not Disclosed•Full-TimeOn-site
location_on5618, Brickell Road, Military Circle, Norfolk, Virginia, 23502, United States
About DCM Services
DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.
At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.
Work location
Work model: On-site
5618, Brickell Road, Military Circle, Norfolk, Virginia, 23502, United States
Norfolk, Virginia
Key Responsibilities
- check_circleGenerate outbound calls and field incoming calls
- check_circleObtain necessary estate information and follow up with attorneys or personal representatives
- check_circleNegotiate payment arrangements and follow up as needed
- check_circleSend confirmation and settlement letters as required
- check_circleAccurately document accounts and notate files with correct transaction codes
- check_circleRespond to all voicemail messages daily
- check_circleAdhere to company policies, procedures, and client-specific requirements
Requirements
- verifiedHigh School Diploma or GED
- verifiedLicensed Debt Collector (or ability to obtain licensure)
Benefits & Perks
check_circleBonus-eligible role with performance recognition
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Skills, education and keywords
Skills: Licensed Debt Collector.
Education: High School Diploma or GED required.
Frequently asked questions about Account Representative at DCM Services
What does a Account Representative at DCM Services do?expand_more
In this Account Representative at DCM Services role, you will generate outbound calls and field incoming calls; obtain necessary estate information and follow up with attorneys or personal representatives; negotiate payment arrangements and follow up as needed; and send confirmation and settlement letters as required.
What are the requirements for this Account Representative role?expand_more
To qualify for the Account Representative at DCM Services position, applicants should have: High School Diploma or GED; and Licensed Debt Collector (or ability to obtain licensure).
Where is the Account Representative role at DCM Services located?expand_more
Account Representative at DCM Services is based in 5618, Brickell Road, Military Circle, Norfolk, Virginia, 23502, United States. This is a on-site role.
Is this Account Representative job remote, hybrid, or on-site?expand_more
DCM Services has listed this Account Representative role as on-site.
How much experience is required for this Account Representative role?expand_more
Candidates for Account Representative at DCM Services should have entry level.
What skills do you need for the Account Representative role at DCM Services?expand_more
Key skills for Account Representative at DCM Services include Licensed Debt Collector.
What education is required for Account Representative at DCM Services?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Account Representative role belong to?expand_more
Account Representative at DCM Services is part of the customer services job category on Recrutus.