Account Representative
Not Disclosed•Full-TimeOn-site
location_on7282, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
About DCM Services
DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.
At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.
Work location
Work model: On-site
7282, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
Jacksonville, Florida
Key Responsibilities
- check_circleGenerate outbound calls and field incoming calls regarding estate accounts
- check_circleObtain necessary estate information and follow up with attorneys or personal representatives
- check_circleSend confirmation and settlement letters as required for account resolution
- check_circleAccurately document accounts and notate files with correct transaction codes
- check_circleAdhere to company policies, procedures, and client-specific requirements
- check_circleUphold company information security and privacy responsibilities
- check_circleNegotiate payment arrangements and follow up as needed with claimants
- check_circleRespond to all voicemail messages daily to ensure timely communication
Requirements
- verifiedHigh School Diploma or GED
- verifiedLicensed Debt Collector (or ability to obtain licensure)
Benefits & Perks
check_circleBonus-eligible role with performance recognition
Similar Job Opportunities
Skills, education and keywords
Education: High School Diploma or GED required.
Frequently asked questions about Account Representative at DCM Services
What does a Account Representative at DCM Services do?expand_more
Day-to-day, the Account Representative at DCM Services will generate outbound calls and field incoming calls regarding estate accounts; obtain necessary estate information and follow up with attorneys or personal representatives; send confirmation and settlement letters as required for account resolution; and accurately document accounts and notate files with correct transaction codes.
What are the requirements for this Account Representative role?expand_more
To qualify for the Account Representative at DCM Services position, applicants should have: High School Diploma or GED; and Licensed Debt Collector (or ability to obtain licensure).
Where is the Account Representative role at DCM Services located?expand_more
Account Representative at DCM Services is based in 7282, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States. This is a on-site role.
Is this Account Representative job remote, hybrid, or on-site?expand_more
DCM Services has listed this Account Representative role as on-site.
How much experience is required for this Account Representative role?expand_more
Candidates for Account Representative at DCM Services should have entry level.
What education is required for Account Representative at DCM Services?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Account Representative role belong to?expand_more
Account Representative at DCM Services is part of the customer services job category on Recrutus.